This hotel is good, but should not be top-rated. Too many things are just not good enough. Let's start with the positive things though. The junior suite we had was spacious, nicely decorated in a classic style, friendly and helpful staff, and above all a very good central location, with all things at walking distance. A difference with many hotels are the free drinks and snacks in your room, daily resupplied (although no light / zero drinks aside from water). I almost feel that this is to compensate their faults. Starting with the worst item. The noise inside your room. I am a city person. But hearing the traffic the whole day in your room is not so much because you are unlucky to be given a frontside room, no, this is because this hotel did not invest in good soundproof windows. To make things worse, we had a ventilation opening right next to our bed where we could hear our neighbours when in their bathroom. Not enough towels in the room. A sink that does not close. Small elevators. Limited breakfast buffet choice in not the best of breakfasst rooms in terms of decoration and space. Paying EUR 300 per night and a top 10 rating on TripAdvisor is normally a good indication that you can expect something very good to excellent. But not here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 21, 2013
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Let us start by thanking you for writing a review on our property and for your kind words on our staff and location.
We are sorry that your stay with us didn’t live up to your expectations. Nowadays, with the wealth of unbiased and first-hand information available, is very easy to build-up your hopes and sometimes be disappointed. Luckily, we are proud to say that this is rarely the case when it comes to our hotel, and the overwhelming majority of our guests feel that we not only met, but surpassed their expectations. Well, “luckily” is probably not the right word, as little of our success is due to luck, but to hard-work, commitment and love for our job.
Now, regarding the issue with the noise in your room. All our Junior Suites face Via Nazionale that, being one of the main arteries of Rome, is naturally a busy street during the day. We have tackled that issue by insulating and sound-proofing all our rooms, no exception, so the noise that actually arrives in the room is reduced and normally guests don’t seem to be bothered by it. During the evenings and nights, the noise is normally less considerable, however we accept that for the light-sleeper even the slightest noise can be perceived as disturbing and can impair a good night’s sleep. Whenever possible, we always ask the guest if he would like to see a room at the back of the building, but in your specific case this wouldn’t have been a solution, as all Junior Suites are located at the front, as we mentioned before.
We have double-checked with our Maintenance team, but we were unable to identify any Junior Suite that has a vent-hole inside the room, not to mention close to the bed. There is a grille that serves the purpose of circulating the air within the room, to be used by the air-conditioning system, but it does not communicate with other rooms. The vent-holes, which you are referring to, are located in the bathrooms.
Our housekeepers leave a clean set of towels for each guest in every room, and this comprises 3 towels of different sizes per set. So, for a Junior Suite hosting 4 people, there would have been a total of 12 towels. If, in any moment, you found this amount was not enough, we would have been more than happy to give you any extra towels you felt you needed.
When preparing a room for the next guest, the House-keeping Team takes maximum care in ensuring that all features and appliances in the room are working properly. There might have been an overlook in this case, for which we sincerely apologise, however this issue could have been quickly resolved should you have informed the Reception, who would have sent up a maintenance engineer to fix the problem.
The hotel is served by four lifts, three of those for the use of guests. One of them is a period elevator, original to this building and that is still in use nowadays, and that can hold up to 4 people or 300kg. The other two elevators are slightly bigger and can carry up to 6 people or 480kg, which is the average capacity of lifts in historical classified building such as ours. So, it really depends with what lifts you are comparing, when you say ours are small.
Our breakfast-buffet selection seeks to cater to the tastes of our heterogeneous clientele, so guests can find the typical items of the American breakfast, such as a great variety of breads and pastries, a selection of hot foods - such as scrambled and boiled eggs, bacon and meats - cheese and cold-cuts, fresh fruits, cereals, pancakes, dairy products, jams, hot drinks (cappuccino, coffee, tea) and fruit juices, as well as some unmissable staples of the Italian cuisine. Furthermore, and in a bid to accommodate an increasingly international clientele, we are introducing some of the items of the typical English breakfast, alongside our already comprehensive traditional offer. As for the setting and decoration, the breakfast is hosted in a bright and spacious room, which is coherent and in line with the rest of the hotel. However, we understand it’s all a matter of personal taste and therefore we totally respect your opinion.
Just a quick word regarding the free mini-bar. This is an “extra something” we offer our guests, just as the free Wi-Fi connection or the free access to the Fitness area. The mini-bar is replenished every day with beer, fizzy drinks, like Coke and Fanta (light or sugar-free can be arranged if requested), sparkling and natural water and fruit juices, as well as peanuts and crackers. We have chosen to give this complimentary service to our guests not because we feel the need to compensate for any faults, as you imply, but because adding to our guests’ stay with unexpected perks and surprises, and do our best to give them the holiday of a lifetime, is in the core of all we stand for.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.