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“Not top-rated at all” 3 of 5 stars
Review of Artemide Hotel

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Artemide Hotel
4.0 of 5 Hotel   |   Via Nazionale 22, 00184 Rome, Italy (Castro Pretorio)   |  
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Ranked #12 of 1,267 hotels in Rome
Singapore, Singapore
Top Contributor
213 reviews 213 reviews
48 hotel reviews
Reviews in 60 cities Reviews in 60 cities
187 helpful votes 187 helpful votes
“Not top-rated at all”
3 of 5 stars Reviewed March 19, 2013 via mobile

This hotel is good, but should not be top-rated. Too many things are just not good enough. Let's start with the positive things though. The junior suite we had was spacious, nicely decorated in a classic style, friendly and helpful staff, and above all a very good central location, with all things at walking distance. A difference with many hotels are the free drinks and snacks in your room, daily resupplied (although no light / zero drinks aside from water). I almost feel that this is to compensate their faults. Starting with the worst item. The noise inside your room. I am a city person. But hearing the traffic the whole day in your room is not so much because you are unlucky to be given a frontside room, no, this is because this hotel did not invest in good soundproof windows. To make things worse, we had a ventilation opening right next to our bed where we could hear our neighbours when in their bathroom. Not enough towels in the room. A sink that does not close. Small elevators. Limited breakfast buffet choice in not the best of breakfasst rooms in terms of decoration and space. Paying EUR 300 per night and a top 10 rating on TripAdvisor is normally a good indication that you can expect something very good to excellent. But not here.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomeGR, Guest Relations Manager at Artemide Hotel, responded to this review, March 21, 2013
Dear guest,

Let us start by thanking you for writing a review on our property and for your kind words on our staff and location.

We are sorry that your stay with us didn’t live up to your expectations. Nowadays, with the wealth of unbiased and first-hand information available, is very easy to build-up your hopes and sometimes be disappointed. Luckily, we are proud to say that this is rarely the case when it comes to our hotel, and the overwhelming majority of our guests feel that we not only met, but surpassed their expectations. Well, “luckily” is probably not the right word, as little of our success is due to luck, but to hard-work, commitment and love for our job.

Now, regarding the issue with the noise in your room. All our Junior Suites face Via Nazionale that, being one of the main arteries of Rome, is naturally a busy street during the day. We have tackled that issue by insulating and sound-proofing all our rooms, no exception, so the noise that actually arrives in the room is reduced and normally guests don’t seem to be bothered by it. During the evenings and nights, the noise is normally less considerable, however we accept that for the light-sleeper even the slightest noise can be perceived as disturbing and can impair a good night’s sleep. Whenever possible, we always ask the guest if he would like to see a room at the back of the building, but in your specific case this wouldn’t have been a solution, as all Junior Suites are located at the front, as we mentioned before.
We have double-checked with our Maintenance team, but we were unable to identify any Junior Suite that has a vent-hole inside the room, not to mention close to the bed. There is a grille that serves the purpose of circulating the air within the room, to be used by the air-conditioning system, but it does not communicate with other rooms. The vent-holes, which you are referring to, are located in the bathrooms.

Our housekeepers leave a clean set of towels for each guest in every room, and this comprises 3 towels of different sizes per set. So, for a Junior Suite hosting 4 people, there would have been a total of 12 towels. If, in any moment, you found this amount was not enough, we would have been more than happy to give you any extra towels you felt you needed.

When preparing a room for the next guest, the House-keeping Team takes maximum care in ensuring that all features and appliances in the room are working properly. There might have been an overlook in this case, for which we sincerely apologise, however this issue could have been quickly resolved should you have informed the Reception, who would have sent up a maintenance engineer to fix the problem.

The hotel is served by four lifts, three of those for the use of guests. One of them is a period elevator, original to this building and that is still in use nowadays, and that can hold up to 4 people or 300kg. The other two elevators are slightly bigger and can carry up to 6 people or 480kg, which is the average capacity of lifts in historical classified building such as ours. So, it really depends with what lifts you are comparing, when you say ours are small.

Our breakfast-buffet selection seeks to cater to the tastes of our heterogeneous clientele, so guests can find the typical items of the American breakfast, such as a great variety of breads and pastries, a selection of hot foods - such as scrambled and boiled eggs, bacon and meats - cheese and cold-cuts, fresh fruits, cereals, pancakes, dairy products, jams, hot drinks (cappuccino, coffee, tea) and fruit juices, as well as some unmissable staples of the Italian cuisine. Furthermore, and in a bid to accommodate an increasingly international clientele, we are introducing some of the items of the typical English breakfast, alongside our already comprehensive traditional offer. As for the setting and decoration, the breakfast is hosted in a bright and spacious room, which is coherent and in line with the rest of the hotel. However, we understand it’s all a matter of personal taste and therefore we totally respect your opinion.

Just a quick word regarding the free mini-bar. This is an “extra something” we offer our guests, just as the free Wi-Fi connection or the free access to the Fitness area. The mini-bar is replenished every day with beer, fizzy drinks, like Coke and Fanta (light or sugar-free can be arranged if requested), sparkling and natural water and fruit juices, as well as peanuts and crackers. We have chosen to give this complimentary service to our guests not because we feel the need to compensate for any faults, as you imply, but because adding to our guests’ stay with unexpected perks and surprises, and do our best to give them the holiday of a lifetime, is in the core of all we stand for.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 18, 2013

Previous happy visit lead to the re-visit. The features from before, remain.
- helpful reception staff, all day
- comfortable, quiet and very clean rooms. Easy to use wifi. Small mini bar supply useful.
- prompt room tidy when sign left on door, early
- busy breakfast room with good food selection, and efficient and observant staff.
- convenient location, is an easy 10 minute walk to Termini, and to Republican metro.
Well done Artemide.

Room Tip: Quieter rooms in rear section of building.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingscliff, Australia
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 18, 2013

We stayed in Artemide Hotel March 2013 for 2 nights and it was a fantastic experience. It is within a 6-8 minute easy walk for the Termini Station and also within easy walking distance of all the major sites to see in Rome. Upon arrival we were greeted with fantastic, efficient English speaking staff who gave us an upgrade (!! thank you very much - we'll take it!). The mini bar is included and 2 free vouchers to have a coffee or sparkling white wine at the rooftop restaurant. This restaurant is brilliant. Having a great coffee on the roof top terrace with view to the Vatican and a snuggle blanket too if needed! We had dinner in the restaurant 2 nights in a row and it was divine. The only negative that I can remark on is that there is no where to park - we hired a car and we while we planned to drop our bags off and then return the car to the hire company, there was no where to park out the front to get the bags out. I ended up half driving on the sidewalk and protruding into the road. Thankfully my husband got the bags out quickly before I drove off again to return the car. Overall though - a great experience.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 16, 2013

I completely enjoyed my stay at this hotel. The staff were very friendly and accomodating. Breakfast was outstanding. The rooftop restaurant/bar had really good food and was surprisingly affordable. It is also a very attractive setting. I was a senior woman travelling solo, and the staff in the restaurant went out of their way treating me nicely. I also appreciated the free mini bar and all the little amenities, including free slippers. In terms of the lift, it was a little quirky but I believe it is part of the hotel's charm.

The hotel is in walking distance to many of the city's attractions, and buses to just about anywhere in the city run along Via Nazionale.

I highly recommend this hotel to anyone travelling to Rome.

Room Tip: The lift is slow and somewhat quirky. My room was on the third floor so it did not really present a...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JERUSALEM
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 16, 2013

My wife and I stayed 3 nights at the Artemide Hotel - a choice based on reviews in Tripadvisor. We weren't disappointed. We really liked the hotel's location on Via Nazzionale - we walked to Piazza Veneizia, Campo Di Fiore, Piazza Navona and the surroundings. Took cabs when we went to the Vatican area - but there are busses and a metro station right there.
The hotel itself is lovely - the room very nice and the bathroom large (we took a triple superior room, so this may not be typical). The staff was very nice. Breakfast excellent and extremely well -run. Each morning we were offered fresh ricotta cheese by a waitress that made the rounds of the diners. We were on the 5th floor and elevator was fine for us - room for 4 people, 5 would be crowded. We had a room facing a small inner courtyard which was very quiet. I think a room facing the street from the 3rd floor up would be fine also. A tip for the inner rooms - the staff leave the outer metal shutters fastened together, which leaves only a small slit for light. However, you can open the window and lift the screen and easily remove the latch on the shutters and open or close them to your heart's content, getting as much light or as much privacy as you want. I recall some reviewers mentioning this "problem", which is simple to solve. Only criticism we had for the hotel was that the water in the morning was reasonably warm but not really hot, probably from lots of use at that time. My wife had a shower in the evening with really hot water. Free mini-bar is also a plus at this hotel, along with kettle in room and coffee. Also had a safe - but no irons or ironing boards in rooms. Lovely sitting area in lobby - also with kettle and free coffee and tea at all hours. We were shown the upper terrace restaurant, which is beautiful, although we didn't have an opportunity to eat there. You have a view all the way to the dome at St Peter's.

Room Tip: Inner courtyard rooms are quiet. 5th floor is nice. You can open the outer metal shutters to let in...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 16, 2013

Italian hotels in general tend to be a star less than what you would get in other parts of Europe. Notwithstanding, this hotel lives up to its 4 star standard. The staff were very efficient and helpful with whatever we needed, the breakfast was spot-on, rooms comfortable and the rooftop restaurant/bar excellent. Only regret was that we weren't there to experience it in the summer with the long nights looking over the whole city.

Ideally located on Via Nazionale and close to Termini and only a 10minute walk from the Colosseum and Trevi fountain, you can't ask for better value right on the doorstep of all the attractions.

Room Tip: Ask for a room that only connects to one other, and is not sandwiched between two
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Artemide Hotel

Address: Via Nazionale 22, 00184 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Rome
#3 Luxury Hotel in Rome
#7 Family Hotel in Rome
#10 Romantic Hotel in Rome
#19 Business Hotel in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Artemide Hotel 4*
Official Description (provided by the hotel):
Welcome to Hotel Artemide, your 4-star hotel in downtown Rome!Just a stone’s throw away from the Trevi Fountain, the Colosseum or the Spanish Steps, Artemide is right in the heart of Via Nazionale, a lively and bright street, with plenty of shops to choose from, right in the city centre.Within walking distance of Termini Train Station and with the metro station Repubblica at just 100 metres, the Artemide Hotel is the perfect starting point for discovering the Eternal City.Free mini-bar and wi-fi connection in every room, and a fully-equipped gym are just some of the perks we offer our guests. And make sure not to miss the recently renewed Ambrosia roof-top restaurant, with its magnificent views over the roofs of Rome. We’re expecting you!Spa Grand Opening!After many months of preparation and construction, Hotel Artemide is proud to announce the Grand Opening of our new spa, Artemís! We hope that during your stay, you may be able to enjoy a relaxing visit to the spa. Our opening hours are from 11am till 8pm, everyday. Reservations required. ... more   less 
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Also Known As:
Hotel Artemide Rome

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