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TOP Hotel American Palace EUR: Traveler Reviews


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53% Recommend
3.0 of 5 stars 227 reviews
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Service without a smile

TOP Hotel American Palace EUR

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2 of 5 stars
Nosh10   1 contribution
London
May 28, 2009 | Trip type: Couples
1/1 found this review helpful

We had booked a three night stay at the hotel for the bank holiday in May, however by day two we were checked out and booking into the Radisson hotel in the centre of Rome. Needless to say we were not impressed by the Hotel American Palace. The poor location could be forgiven (being right at the end of the metro line and having a severe lack of shops or amenities in the area), however it was the service, or lack of it should I say, that was most appalling. Though it is not the most expensive hotel in Rome, you would still expect a certain level of customer service from the staff. Unfortunately this is not something that this hotel provides. Staff on reception were rude, completely unhelpful and informed us in a less than friendly tone that irons are not avaliable at the weekend (do people only iron clothes in the week??) and that we could not have a drink from the bar during daytime hours. not even a can of coke. Even when we checked out early they did not ask why or if everything had been ok. The decor is seriously dated and the rooms are fairly well sized but lack a functioning air conditioning unit , which over the extremely hot bank holiday was quite unbearable. This is not a hotel we will be recommending to others.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since May 28, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
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Fawlty 4 star American Palace

TOP Hotel American Palace EUR

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3 of 5 stars
bergy1001   1 contribution
London
May 24, 2009 | Trip type: Couples
0/1 found this review helpful

We booked this hotel off the back of the photos and the price before reading reviews on the hotel. This trip was our dream honeymoon to Rome and having read reviews after we had booked, we were expecting the Honeymoon from hell.

Reasons for booking:- didnt want to be in the centre of Rome with all the hustle, bustle and noise but wanted good transport links into city centre. Location of hotel could not be better as Metro is just across the road and only 15/20 mins to city centre.

Upon arrival (11.30 a.m) we were told that we could not check in until 2 p.m.. Basil lookalike and his sidekick Manuel could not of been less helpful in directing us to the supermarket and Metro but as we had a few hours to kill we braved it ourselves. The supermarket is just up the road and we used this regularly to purchase water, wine and nibbles. As a rule you will pay anything from 1.50 - 2.50 euros for a cold bottle of small water from stands and a full 1.5 litre bottle from supermarket was 0.35 euros. Just pray your fridge works in the hotel room. Ours didnt and tried the leaving the door open trick but that had no impact. Couldnt be bothered to complain having read other reviews and the lack of urgency to problems from Manuel & Basil.

On the first night we didnt feel like going into the city centre as been up since 2 in the morning. We decided to eat in the resturant. DONT do it !!! we waited a good hour to finally get our meal which was very nice. However, we had a main course each, 2 side dishes and water and it came to 49 euros !!! The wine is ever so overpriced, 16 euros for half bottle!!! you can get a half decent bottle of Frascati from the Supermarket for 3.50 euros.. You do the maths.. The other thing is that they give preference to local Italians over guests and this is blatantly obvious to all!!!

Breakfast is only cold meats, bread, cereal, fruit, yoghurt and very continetal.. We had no problem with this as if u want a full english, go to Spain. Unlimited amounts so you can get a good fill before you then go out and treak the city.

The hotel was very clean but it seems as though the resturant and bar were run as a seperate business. We insisted upon a double room at the back of the hotel having read reviews of how noisy it is at the front. This was just perfect as we ended up with a suite room which was very large and comfortable. If you can, request the same as the normal double rooms are very small apparently. The maids did a great job every day and left the rooms spotless.

Even though we renamed the hotel "Fawlty American Palace" we had a pleasant time there and for the cost would recommend. Its not a four star hotel and at best a good 3. Doubt we would stay again but location good for transport and a good base to start from.. not much else around the hotel to do but if like us you are only using it as somewhere to sleep, get refreshed and have breakfast then its just fine..

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since May 24, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
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Not up to 4 star

TOP Hotel American Palace EUR

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3 of 5 stars
lale1996   18 contributions
London
Apr 18, 2009
1/1 found this review helpful

Stayed in this hotel for 2 nights. Breakfast was not bad - coffee machine was not brilliant. Only a choice of cold rolls with ham or cheese, croissants, fruit and yoghurts. The room was very nice - we were on the 5th floor - nice and quiet apart from the room next door had people singing in it until 1am! Television with 1 English news channel. Plenty of lights. 2 large balconies but no where to sit! No duvets. Blankets. Easy to get to from the main Termini in Rome to Laurentina and when you come out of the station it is just up the road. Good supermarket nearby which you can stock up on drinks for your mini fridge in the room (far cheaper than hotel prices). Excellent to get to Colloseum from.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Other
  • Member since January 24, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
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Definitely not a 4 star.

TOP Hotel American Palace EUR

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2 of 5 stars
cejc   3 contributions
Haute Savoie, france
Mar 4, 2009 | Trip type: Business
1/1 found this review helpful

The positives: the room was clean, the furniture new, the reception staff efficient.
The negatives: the (single) room was tiny. The temperature gauge on the (old) radiator was missing, the table map did not work, the door to the bathroom did not close, the windows were single glazed and rattled, the room door afforded no sound insulation and conversations at the end of the corridor sounded as if they were in the room, the gym was small and stuffed with machines (no treadmill though, nor TV).
The worst: the night I ate there, there was no menu, no prices, choice from waiter for the second course was "steak, chicken or pork", we were offered no bread, no water, no salt / pepper...; the breakfast the next morning was frankly dreadful and seemed to be as cheap as they could possibly get away with - bad orange juice out of a machine (ie not fresh orange), horrible coffee out of a machine; the cheese was plasticky; there were no teaspoons (soup spoons had to be used to eat yoghourt and stir sugar into coffee); you had to find your own table, ask for plates, join long line for the coffee machine.

The hotel was busy and I was left wondering who would choose to stay there (I was working nearby) : it looked liked German coach trippers. There appears to be a dearth of good hotels nearby. Stay here if you absolutely have to, but eat elsewhere and as someone else said, don't expect a 4 star hotel.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Age group 35-49
  • Member since February 25, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The Hotel was worth what we paid for although the rooms were small

TOP Hotel American Palace EUR

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4 of 5 stars
rufmyri   1 contribution
Feldkirch
Jun 1, 2008 | Trip type: Friends getaway

Well the hotel was not a typical four star hotel but it was worth the money we paid for our room. The room was very small but clean. We also had a tv and a hairdryer in our room. The staff were very friendly and helpful and even ordered us a taxi without charging an extra fee for it. They also sopke English very well. The food was not bad and for breakfast there was a cold buffet with croissants, roles, fruits and cereals. However it was very crowded and we had to just had to sit at a table which still had dirty dishes on it. For dinner they ask you wether you want water and they will charge you for it. Its not very expensive though and cheaper then water in Austria.
The metro is also very close and within 20 minutes you are at Trevoli Station.
There was also very good gelateria 5 minutes away. By the taxi stands you turn left and on the right side. We went there twice and it was always full of locals.
There are no other Restaurants close so either you eat in the Restaurant there, eat in town or go to a Pizzeria which there are enough of close to the Restaurant.
I think that the hotel was worth what we paid for it and the location is also not bad because you are located a bit out of town.

  • Liked — Serivc
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Schöne Stunden mit Freunden
  • Traveled with Freunde
  • Age group 18-24
  • Member since June 01, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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TOP Hotel American Palace EUR Also Known As

  • Top Hotel Rome
  • Rome Top Hotel
Address: Via Laurentina 554, 00143 Rome, Italy