We had booked a three night stay at the hotel for the bank holiday in May, however by day two we were checked out and booking into the Radisson hotel in the centre of Rome. Needless to say we were not impressed by the Hotel American Palace. The poor location could be forgiven (being right at the end of the metro line and having a severe lack of shops or amenities in the area), however it was the service, or lack of it should I say, that was most appalling. Though it is not the most expensive hotel in Rome, you would still expect a certain level of customer service from the staff. Unfortunately this is not something that this hotel provides. Staff on reception were rude, completely unhelpful and informed us in a less than friendly tone that irons are not avaliable at the weekend (do people only iron clothes in the week??) and that we could not have a drink from the bar during daytime hours. not even a can of coke. Even when we checked out early they did not ask why or if everything had been ok. The decor is seriously dated and the rooms are fairly well sized but lack a functioning air conditioning unit , which over the extremely hot bank holiday was quite unbearable. This is not a hotel we will be recommending to others.
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