BEWARE!!!
The Duca d’Albe hotel makes money no matter what!
I made reservation with the Duca d’Albe hotel with arrival on 08/27/2008 and departure on 08/28/2008, only for one night stay.
On 08/26/2008 Tuesday afternoon I had a flight from Chicago to Philadelphia to make connection flight to Rome, Italy. My Chicago flight was delayed for 2,5 hours because there was a major outage in the computer flight network system. We arrived to Philadelphia approximately 45 min later after my plane to Rome took already off. The only available flight to Rome was next day 08/27/2008. I could not possible be in Rome on 8/27/2008 to stay at the Duca d’Albe hotel! While I was in Philadelphia, I contacted the Duca d’Albe hotel asking them to cancel my reservation, explaining them my unfortunate situation. But they refused to do it for me. Their argument was that there is a 48 hours cancellation policy. My case was truly exceptional. This delay was something that I could not be in control of.
They did not care that this was something that could not be canceled 48 hours prior to arrival. The Duca d’Albe hotel charged my credit card for $185.00 anyway.
Because of this delay I had to cancel my other reservations and all other companies were really responsive to my situation. They did me a favor of either refunding money or not charging my credit card.
Only the Duca d’Albe hotel took my money and kept it.
So, beware, it could happen to you too!!!
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