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Hotel Imperiale: Traveler Reviews


Hotel Imperiale
Hotel class 4.0 of 5
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Via Vittorio Veneto 24 | Spanish Steps - Borghese Gardens, 00185 Rome, Italy
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Reviews you can trust

59% Recommend
3.5 of 5 stars 103 reviews
Excellent
22
Very good
30
Average
19
Poor
20
Terrible
11
By trip type
All (103)
Business (5)
Couples (19)
Family (12)
Friends getaway (4)
Solo travel (3)
[ Date ] [ Rating ]
“Staff need customer service training”

Hotel Imperiale

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3 of 5 stars
Gill056   1 contribution
Canada
Aug 6, 2008 | Trip type: Family
1/2 found this review helpful

We were in a quad so actually the room size was adequate. I don't think it was worth the money; however, the location was ideal! We found the staff to be very rude and not helpful at all. We would often pass by the reception area without anyone greeting us. The staff just simply couldn't be bothered. I always felt that I was putting the staff out if I called from the room with a question.

As reported many times, the breakfast definitely needed improvement. The orange juice tasted like Tang; the coffee was probably the worst I have ever tasted. Milk was too warm for cereal. The staff again seemed uninterested in looking after their customers.

The rooms and the linen were very clean. I don't think I would go back. Management really needs to take a look at the front line staff. They have no idea as to how to provide good customer service. They do not seem interested in repeat business!!

  • Liked — the location
  • Disliked — the staff and the breakfast
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since May 26, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $510 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Location!”

Hotel Imperiale

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5 of 5 stars
Kflet23   2 contributions
Chicago
Aug 6, 2008 | Trip type: Couples

We had a wonderful experience with this hotel. The staff were friendly and helpful, the rooms were clean and comfortable. The location is fantastic - close to the metro, Spanish Steps, Trevi, etc.
Highly recommend this hotel in Rome. Would gladly stay there again when we return to the city.

  • Liked — The location
  • Disliked — breakfast was not very diverse
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 06, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $510 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“perfect place to stay in Rome”

Hotel Imperiale

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5 of 5 stars
Andrea68_8   2 contributions
Massachusetts,USA
May 15, 2008 | Trip type: Couples
1/1 found this review helpful

A friend who lives in Rome and works in the tourist industry recommended this hotel. I was a bit nervous because Trip Advisor had old reviews that weren't that great, but I'm so glad we decided to try it. It was perfect!! The people at the front desk were very nice, helpful, and spoke english well enough. The location was perfect for walking, but was also very close to the Metro. The Hotel is located on Via Veneto where the movie "Dolce Vita" was filmed. It was a beautiful area, clean, safe and quiet. The room was big and clean. The rate includes a full American buffet breakfast. I highly recommend this Hotel!!

  • Liked — location,clean,breakfast
  • Disliked — n/a
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 13, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $510 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good position”

Hotel Imperiale

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2 of 5 stars
Tony034   2 contributions
Italia
Jan 26, 2008 | Trip type: Business
1/2 found this review helpful

I travel a lot for my business, I go very often to Rome, a city a really love. Usually I like find hotel in down town, close to Via Veneto (La dolce vita). This hotel is nothing special, but it is in very good position, not too far from the most important monument and intresting place, very good for me because I have to run a lot... the breakfast was ok, the room was clean but the service is not friendly. The doorman book for me a restaurant twice: Alex Café and Rossini. Alex is nice place in Via Veneto, good quality of service but the food doesn't taste. Rossini is the wrost restaurant I ate ever!!! It Is no italians work inside, only africans and romanian! They serve only junk food for tourist and the prices of the outside menus are different inside. If you don't understand yet, I love eat the good food. Anyway, the last day I found by myself, a very good family restaurant: Ristorante Barberini. It is behind the hotel, I had a great meals and service, the prices was "true" and the owner is an incredibile funny cute man. Such as a living monument for Piazza Barberini. So, if you need essential hotel in a good position, Hotel Imperiale is the place for you, but don't trust in the doormen.
Anthony

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Affari
  • Traveled with Altro
  • Age group Preferisco non rispondere
  • Member since January 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $510 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“The best hotel I ever stayed”

Hotel Imperiale

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5 of 5 stars
chrisovitsanosa   2 contributions
Athens, Greece
Nov 8, 2007 | Trip type: Business

Imperiale is the best hotel I ever stayed. Very good choice. Near to metro. It's located on high class area of Rome. Very good rooms and breakfast. It's very clean.

  • Liked — Room comfortability
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Other
  • Traveled with Large group or tour
  • Age group 25-34
  • Member since May 22, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Outdoor / Adventure, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $510 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Imperiale Also Known As

  • Imperiale Hotel Rome
  • Imperial Hotel Rome
Address: Via Vittorio Veneto 24 | Spanish Steps - Borghese Gardens, 00185 Rome, Italy