There were 6 of us traveling together and my friend and I were the last to arrive. When we tried to check in were told the air conditioning was not working so they would have us stay at another Best Western several blocks away. We mentioned we really wanted to be with our friends and we were told they did not know when the air would be fixed. We were very disappointed but we walked several blocks away after traveling for 14 hours. Later that evening, we walked back to the hotel to meet our friends and discovered other people were being checked in. We asked if the air conditioning had been fixed and we were told no. Our friends said there was not a problem with air conditioning in their rooms. The next day my room mate called Best Western Headquarters and mentioned what had happened. Before you knew it there was a room available for us complete with air conditioning. The room was quite run down, dark and sad looking. After several days our stay in Rome was over. The 6 of us were on a van headed to a ship for a 12 day cruise. My friend noticed her watch, camera and Ipod were gone. She immediately called the hotel from the van and was told they would look for her things. When we got to the ship I found some of my things were stolen from me too and they would have had to go through my luggage to get the items. My friend called the hotel again and mentioned I was also missing items. They said they couldn't find her items and she would have to send them a letter itemizing what was gone and how much it was worth and they would turn it over to their insurance. To make a long story short, the hotel now refuses to reimburse us and Best Western International says they can't do anything about it. If you do choose to use this hotel, be sure to take the large hunk of metal off the key and take the key with you when you leave the hotel so they do not know you are gone.

We stayed in the Hotel Mondial four nights before embarking on a Mediterranean cruise for our 50th anniversary. We booked the hotel online through Best Western and had no trouble with our pre-paid reservation. The room with queen size bed was comfortable and quiet with a modern tiled bathroom with sink, shower, toilet, and bidet. Internet wireless or wired service was free but had to be arranged with the front desk daily in blocks of time. The service and food for the complimentary buffet breakfast were excellent. The bar offered a dinner delivery menu from a nearby restaurant which we did not use. Nor did we use room service. Drinks in the bar were average for Rome, about 5 euros. The bar was usually vacant. Too many other places in the neighborhood. The lobby restrooms were modern and spotless and the seating area was spacious and quiet. The two lifts were small, 4-5 persons max, but reliable, and big enough for wheelchair and companion. The hotel has parking in back which we did not use. We had dinner nearby two nights and took a taxi to others the other two. There is a friendly coffee and wine bar next door with sidewalk seating across from the Opera House. The hotel staff was very attentive and spoke excellent English, certainly better than my Italian. We would stay there again and will recommend it to our travel agent as a moderately priced, medium size, modern hotel in a convenient location near Plaza Republica and the Opera House.

I am very particular about hotels - typically a Marriott or Westin is what I prefer. I was pleasantly surprised with this hotel. It was clean, the room had a private bath that was a decent size - and it was air conditioned.. The location was great - was able to walk to see everything. And it was just a block or two from the tour bus office and train station. I felt very safe in the area. The only down side was the breakfast - it was ok - not great. There is a great resturant next door. The staff and food there were fantastic.

This hotel is located close to the train station, the subway, and numerous bus routes. There are numerous restaurants nearby. The rooms are small but clean and comfortable. The buffet breakfast is very nice; gluten free items were available, too. If you are looking for numerous amenities, this is not the place for you.