We booked two rooms for several days and found them to be closer to 3 star quality than the 4 star rating. The breakfast was ok and the location is good (only a short walk to the train station). We ended a wonderful family trip here on a calamitous note however. We had our camera stolen from our room on the night prior to our departure. The camera (along with a month's family pictures) disappeared while we were out looking for a restaurant for the evening meal. We were only gone for 2 hours, and it was obviously a crime committed by a hotel employee. When we reported the theft to the front desk (including the manager), the basic response was "what can we do? and you may file a report to the police." We got only blank stares and shrugged shoulders when we asked how many people had access to our room during those two hours. We would not recommend this hotel to anyone who expects a secure room or a reasonable degree of assistance with a problem.

My wife & I and our 23 year old daughter spent a week at the hotel. It's a ten minute walk from Termini Station and 3 minute walk to Repubblica Metro and bus stops, so it's an ideal location for getting around. Daily buffet breakfast was nice, with hot and cold choices. Close to liquor store and great deli. Cotto Restaurant next door was excellent. Lots of shopping around the neighbourhood within easy walking/strolling distance, and several places to eat and drink.

Good clean hotel, with great staff, very helpful, a bit pricey but ideal location for exploring the city

My husband and I had stayed in several different hotels during our 18 days in
Italy. This was by far the worst. We had no other problems, complaints,
complications etc until we stayed here. The biggest disappointment was that the
rooms are not upgraded with a secure entry. it is still to old fashioned key on
the key ring. So we had placed our do not disturb sign out and turned on the do
not disturb light. However, an employee from the hotel enters our room for no
reason as I am dressing as I just got out of the shower. I screamed and he
immediately shut the door. I immediately called the front desk. The hotel
clerk said she would look into it and return my call. We never got a return
phone call, so my husband and I went to the front desk. The clerk stated that
she was sorry but this happens alot with this employee and there is nothing that
can be done. Then we it came to check out we were told that there was not
record of our payment in advance and we owed 495.00 euro. I showed them the
papers where we had made reservations and paid with our travel agent. They
would not accept and we had to pay twice. We are still trying to get a refund
and the hotel is VERY rude, obnoxious, and does not value customer service.
There atmosphere is also bad. There are homeless people begging for food and
money sleeping on the sidewalks outside the hotel. We arranged for an airport
transfer from the hotel.. We were charged 50 euro. I plan to spread the word to
everyone and inform them of the horrible hotel and lack of customer service.