My wife & I and our 23 year old daughter spent a week at the hotel. It's a ten minute walk from Termini Station and 3 minute walk to Repubblica Metro and bus stops, so it's an ideal location for getting around. Daily buffet breakfast was nice, with hot and cold choices. Close to liquor store and great deli. Cotto Restaurant next door was excellent. Lots of shopping around the neighbourhood within easy walking/strolling distance, and several places to eat and drink.

Good clean hotel, with great staff, very helpful, a bit pricey but ideal location for exploring the city

My husband and I had stayed in several different hotels during our 18 days in
Italy. This was by far the worst. We had no other problems, complaints,
complications etc until we stayed here. The biggest disappointment was that the
rooms are not upgraded with a secure entry. it is still to old fashioned key on
the key ring. So we had placed our do not disturb sign out and turned on the do
not disturb light. However, an employee from the hotel enters our room for no
reason as I am dressing as I just got out of the shower. I screamed and he
immediately shut the door. I immediately called the front desk. The hotel
clerk said she would look into it and return my call. We never got a return
phone call, so my husband and I went to the front desk. The clerk stated that
she was sorry but this happens alot with this employee and there is nothing that
can be done. Then we it came to check out we were told that there was not
record of our payment in advance and we owed 495.00 euro. I showed them the
papers where we had made reservations and paid with our travel agent. They
would not accept and we had to pay twice. We are still trying to get a refund
and the hotel is VERY rude, obnoxious, and does not value customer service.
There atmosphere is also bad. There are homeless people begging for food and
money sleeping on the sidewalks outside the hotel. We arranged for an airport
transfer from the hotel.. We were charged 50 euro. I plan to spread the word to
everyone and inform them of the horrible hotel and lack of customer service.

Booked Hotel Mondial because of its Best Western affiliation and from the reviews i read it seemed to be well located. Hotel is very close to Termini station and within walking distance of the major sites and there are a couple of nice restaurants very nearby. Check in went OK hassle free. We were assigned room 301 which was very clean but definitely not up to 4 star standards - if anything it reminded me of a university dorm room. It was all rather basic and finished in a ghastly pink: pink walls, pink carpet, pink furnishings; pink desk etc. Internet you have to pay for, bathroom was big but nothing special. Our room looked out over the street (Via Torino) but be warned it gets pretty noisy from the constant traffic outside, and particularly on Via Nationale. Also room was a bit stuffy and we had to sleep with the windows open because the air-conditioning system wasn't working. Breakfast was fine, but the waiting staff were a bit over-eager and will lift your plate (finished or not) if you so much as take your eyes off it. They made me pay an additional 60 Euro when i was checking out because they said i didn't stipulate two guests per room - even though i booked and paid for a twin room on the Best Western website. Didn't fight with them because we were rushing for the train back to the airport.

Overall good location but the rooms, while clean, are definitely not 4 star and other bits of the hotel look rather run-down (eg elevators). The Best Western affiliation I am convinced means very little - this is the third BW hotel I have stayed in with really inconsistent quality compared to say Marriott or Holiday Inn. Also, lack of air-conditioning I would find a MAJOR problem if I had to stay there in June or July, while traffic noise would be a problem if i were a light sleeper. Having been to Rome now, I would book elsewhere again.