My husband and I went on a European tour for our honeymoon and unfortunately stayed at the Carlo Magno. We were told when we got there that they had just renovated the rooms. This was not true. Everything looked like they slapped paint on and didn't even mask any of the trim. The rooms were okay, but the maid went through our luggage and stole some things (even though we said do not disturb) and when we reported it we were told to WALK to the police station to formally complain. The staff did not apologize they told us that she worked there for 10 years and would never do such a thing. We were then told that the owner wanted to apologize to us directly and kept calling with her ETA. After 4 hours of waiting for her (during dinnertime) we had dinner and she never showed up. The next morning my husband followed up with another manager and was greeted by rudeness! Never stay at the Carlo Magno.
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