My husband and I went on a European tour for our honeymoon and unfortunately stayed at the Carlo Magno. We were told when we got there that they had just renovated the rooms. This was not true. Everything looked like they slapped paint on and didn't even mask any of the trim. The rooms were okay, but the maid went through our luggage and stole some things (even though we said do not disturb) and when we reported it we were told to WALK to the police station to formally complain. The staff did not apologize they told us that she worked there for 10 years and would never do such a thing. We were then told that the owner wanted to apologize to us directly and kept calling with her ETA. After 4 hours of waiting for her (during dinnertime) we had dinner and she never showed up. The next morning my husband followed up with another manager and was greeted by rudeness! Never stay at the Carlo Magno.

Unfortunately I was very disappointed by the services in the Carlo Magno Hotel. The water mixer did not work in my room and in spite of my permanent reminding about it the hotel management did not fix this problem till my check-out. The temperature on the street was about +40C and you can imagine how it was without shower!
Besides, on last day after room cleaning they forgot to put a new soap and shampoo. The hotel looks very shabby and requires the renovation.
I left the complaint for the director of the hotel but he never answered to it.
I do not recommend this hotel for your stay in Rome.

Philip Tolmatchev

I stayed in this hotel with my brother last year in August (low season and reasonable rates). The staff was very friendly and helpful. We were totally satisfied with the room (very clean and spacious enough with a nice bathroom), the breakfast and the overall service. It is located in a quiet neighborhood, still very easy to access the historical center in a few minutes by bus. Frequent buses during the day and the night. Free internet access at the lobby (which was important for us). I would recommend it to everyone.