This is a run down hotel, in a dodgy sidestreet far from any tourist sites. The bathroom reeked as if in a sewer, 70s style decoration (and probably never been cleaned or touched up since then) in the rooms. Tacky hallway, and the staff didn't seem to care at all about their hotel/guests. No idea how this could ever be a 4 star hotel.
The internet is supposedly free but I was informed at the desk that it was not possible now, maybe tomorrow, without any further explanation.
We booked for three nights but fled after the first one and found a much better BW in Rome: Hotel Canada which costs less, is better situated and has staff that cares.
Avoid this tourist trap at all costs.

The Hotel is situated in a good location, it is right next to the bus station which takes you right in the city center within a few minutes.
The Hotel doesn't even look like a hotel from the outside, looks more like a normal building turned into a hotel.
The hall is very small despite how it looks like on the pictures and there was only one elevator which was also very very small, only 2 people could walk in! That's why sometimes you need to wait for a long time to get into your room, or you can walk the stairs like we did (i need to walk 4 floors in a 4 star hotel??).
The staff was great, nothing special but not rude.
We got a superior room with balcony on the last floor and the view was beautiful. The room was big but really dirty (there was dust everywhere, even on top of the toilette paper!!) and smelled weird.
There should have been free internet access so we asked the staff for the password in order to surf with our laptop, they gave the password to us but it wouldn't work! Now my boyfriend works as a computer technician so he couldn't have done something wrong. So we asked the stuff for some help and got told that they couldn't do anything about it!
I don't think it's fair as we went to that hotel also because of the free internet!
The breakfast was very poor for a 4 star hotel but was available till late and that's a plus for young tourists that go out till late at night.
In conclusion i think this should be rated as a 2-3 star hotel, certainly not 4! It's an expensive hotel and it's not worth the money

Started with walking 2 miles from the Pizzaz that was 'close by', up a major hill pulling luggage. Then told that the description on the internet was incorrect - 1 king 1 single 3 singles does not mean sleeping for 6, it means 1 king 1 single OR 3 single beds - mistake on their part that cost me another room. The other room for my children was located one floor down. Then there was the phone that kept ringing until I unplugged it at midnight - I was asked if someone was trying to call me?? Did not want to switch to a smelly room, so was left with no phone to contact the children. NEVER stay here - EVER!

We stayed 2 days in hotel with my wife.I is loceted a bit far from center but we use a bus that took us in 5 min to center and it was very confortable.The room was very nice not very small witha balcony.Breakfas was good enought, staff was very helpfull (barmen,frontdesk).