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“Nice place to stay before heading on to a cruise” 5 of 5 stars
Review of Hilton Garden Inn Rome Claridge

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Hilton Garden Inn Rome Claridge
4.0 of 5 Hotel   |   Viale Liegi 62, 00198 Rome, Italy (Formerly Claridge Hotel) (Parioli)   |  
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Ranked #266 of 1,263 Hotels in Rome
Glastonbury, United Kingdom
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 49 cities Reviews in 49 cities
58 helpful votes 58 helpful votes
“Nice place to stay before heading on to a cruise”
5 of 5 stars Reviewed November 5, 2012

We booked a package deal for a cruise, with the first night being at this hotel.

Lovely clean hotel, big room and huge bed.

We had a problem with the bathroom drainage - it's a wet room and the bath water when draining started to come out of the drain.

No sooner had we reported it and someone was on the way to the room and an offer of alternate room was immediately made. Were we staying for a few nights we would have taken them up on the offer. However, we were just about to bed down for the single night so just let them mop up the excess and turned out the light.

There was a bit of traffic noise, despite being on the side away from the main road, with double glazed windows, but we were not that bothered by it.

Head out the main doors and turn right to find a terrific restaurant, if you don't want pavement dining with the smokers (we did not) there's a ramp to the main basement dining room - full of locals (always a good sign).

The hotel breakfast had a wide range of tasty options.

We had a few hours to kill before the cruise departure, so were able to take a walk from the hotel, through the nearby park Villa Borghese, where we found a great view over the city of Rome and a further stroll along to the Spanish Steps.

I can't comment on value for money as I don't know what the separate cost of the hotel was, coming as it did packaged with the rest of the holiday. But I'd happily stay there again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Hilton Garden Inn Rome Claridge, responded to this review, November 14, 2012
Dear barnum42,
Thanks for your nice comment.
We are pleased that your stay have been comfortable and that our hotel met your expectations.
We are looking forward to see you soon.
Best regards.
Cinzia
Hilton Garden Inn Rome Claridge
Roscioli Hotels Group - Rome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Latina, Italy
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 4, 2012

Very nice hotel! The rooms are nice, super clean and big bathrooms. Had dinner there 4 nights and the food was extremely good. The breakfast is also amazing, rich and varied, with a waffle maker as well and fresh made omelette.
The icing of the cake is the staff, though! Waiters, porters and members at the front desk (especially Enzo :-) ) are really kind, helpful and always with a big smile on their faces!!! Loved the hotel!! Thank you for a nice stay!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Management_Roscioli, Responsabile relazioni con la clientela at Hilton Garden Inn Rome Claridge, responded to this review, November 8, 2012
Dear Lalla1976,
Thank you very very much on behalf of Enzo and of all the staff for your lovely review.
We are really hoping to have soon another chance to see you.
Best regards and arrivederci!
Cinzia
Booking Department
Hilton Garden Inn Rome Claridge
Roscioli Hotels Group - Rome
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Tampa, Florida
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

Stayed for three nights in this nice hotel. The property is well maintained, rooms modern with everything we needed. Beds were comfortable. A good breakfast was included (we are HHonors Gold members) and so was the wi-fi. Staff was very polite and helpful giving us directions on how to get to the major attractions using the public transportation system. The downside is the location: far from the city's center and from the airport means higher transportation costs and not everyone may want to deal with the local transportation service which adds to the cost if you use too many taxis. Overall: nice property but a little off the way.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Hilton Garden Inn Rome Claridge, responded to this review, October 25, 2012
Dear Edtampa,
Thanks for your kind review.
We are pleased to read that you enjoyed your stay at our hotel.
Referring to your comment about our location, please let us underline that in front of our hotel are available several buses and tram stops that make very easy to our customers to reach all Rome points of interest. Bus and trams tickets are not expensive: € 1, 50 per ticket that gives you the opportunity to hop on and off every bus and tram you like within 100 minutes from the first ride.
Our hotel is located at walking distance from the Borghese Gardens and Via Veneto.
Rome Fiumicino Airport is located at 35 km, 1 hour drive, out of Rome, hence no matter which hotel in the centre of city one would book, still would be a little far from it.
Thanking you for having given us the opportunity to clear some imprecisions that we pray you to accept, we are looking forward to serve you again soon.
Warmest regards.
Cinzia
Booking Department
Hilton Garden Inn Rome Claridge
Roscioli Hotels Group - Rome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 24, 2012

Not that central but tram stop right on doorstep which links everywhere across the city. Breakfast average but staff amazing. We're just being badged a Hilton garden inn as we stayed and but of work going on but brilliant room in nice hotel.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Management_Roscioli, Responsabile relazioni con la clientela at Hilton Garden Inn Rome Claridge, responded to this review, October 25, 2012
Dear walker1975,
Many thanks for your nice review.
We do hope to have soon the pleasure to serve you again.
Warmest regards.
Cinzia
Booking Department
Hilton Garden Inn Rome Claridge
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Hills, Arizona
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2012

really liked this small Hilton property. Employees were very nice and quite helpful. The room was small but perfectly adequate and modern. Although not immediately downtown by the tourist area, this area is quiet and gives the feeling of safeness. Located near public transportation (tram, bus line), an ATM right across the street and Taverna Rossini (wonderful lasagne and lemon tagliolini!) around the corner...all very convenient. the breakfast is quite nice and the bar's prices were very reasonable. (Limoncello was €3.50...a bargain in Rome). didn't have dinner there so can't talk about the restaurant at the Hilton.....but would definitely stay here again!

Room Tip: ask for the upper rooms in the back...lot of street noise during day from the front of the hotel, al...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Hilton Garden Inn Rome Claridge, responded to this review, October 25, 2012
Dear Candace R,
Thank you very much for your lovely review.
We are looking forward to see you again soon.
Kind regards.
Cinzia
Booking Department
Hilton Garden Inn Rome Claridge
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennett, Missouri
Top Contributor
206 reviews 206 reviews
44 hotel reviews
Reviews in 61 cities Reviews in 61 cities
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed October 20, 2012

The room was clean. They have a great bathroom. The rooms are not large, smaller than in the US even. They have one great bartender (male) and one less than adequate bartender (female). Don't order a martini. They think you want Martini & Rossi vermouth! Just ask for vodka and some olives. We reserved late and didn't get breakfast with our room so we didn't eat breakfast there. Their cappuccino machine makes good coffee. We didn't find a very good restaurant in the area. They were just okay. It is far from the city center, but buses are available. I wouldn't stay here if I were in Rome solely to see the sites. We were in room 303 that faced the street. Note there is quite a bit of road noise for the busy street. I slept fine, but others might find it annoying. I did have an electrical adapter issue with them. I wanted to borrow one; they wanted me to pay $10 to buy one. I bought one at an electrical store about a block away for $2. I told the manager I would mention this to TripAdvisor readers if he insisted I pay $10 for an adapter, but it didn't change his mind. The internet works fine but is glitchy and said I had exceeded my allotted megabytes and would need to purchase more. I didn't use the internet for one day because of this message and only learned later when I inquired at the front desk about it that they would have to give me a password for the "free" internet. (Initially they said just to use your name and room number and didn't mention the potential problem of which they were fully aware.) I can only guess that want customers to believe they need to pay for internet usage so they will make more money off your stay. I don't think Hilton would like their approach to using their "free" internet. The patio facing the street was not usable due to the noise. The night desk clerk on the day we left before daylight was the tops. I set the alarm for the wrong hour. He got our taxi to come get us 30 minutes sooner than he was to pick us up and apparently told him we were running late because he got us to the airport in a zippy manner. We just hope he gets the job he truly wants in the entertainment industry!

Room Tip: Ask for a room that doesn't face the street.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Hilton Garden Inn Rome Claridge, responded to this review, October 26, 2012
Dear Jim T,
Thank you very much for your review.
We are pleased to acknowledge you enjoyed your stay at our hotel even though some of our services were not of your liking.
However please allow us to underline some points that need to be cleared out in respect to all our customers and to TripAdvisor community .
For what concerns the electrical adaptor, Hilton Garden Inn Standards do not provide that item for lending at the reception desk.
At our Pantry Pavillion our guests can buy several accessories among which there are international electrical adaptors which have a cost of € 10,00 each.
It is certainly possible to find the same article at a lower price in an hardware shop but quality it is not guaranteed at such low price as many times they are made in China and do not have the U.E. properties that are mandatory in Italy as in all Europe.
Wi-fi internet connection is completely free at our hotel, the procedure,that we explain to our customers upon arrival, is to use name and room number to have access to the service.
It’s clear that if some client performs a heavy download, such as for a High Definition film, a message of megabyte over limit displays.
Our staff is always available to help solving such difficulties and, if you reported the problem to the reception desk, they would have given you another log in code without absolutely any trouble at all.
We really do hope these explanations will be exhaustive and we are looking forward to another chance to serve you so to show you our best efforts and dedication to our clientele.
Warmest regards.
Cinzia
Booking Department
Hilton Garden Inn Rome Claridge
Roscioli Hotels Group - Rome
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Honolulu, Hawaii
Top Contributor
108 reviews 108 reviews
75 hotel reviews
Reviews in 61 cities Reviews in 61 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed October 11, 2012

Small, compact hotel in a relatively convenient location of Rome. The breakfast service is busy but tasty and seems very popular with other Americans. The dinner menu has only a few, laughable choices. The rooms are small and comfortable, however clothing left by a previous guest was still in the bathroom upon arrival, and makes you wonder about housekeeping and their care. Staff could be friendlier but were helpful, when asked. I particularly appreciated the guest laundry (which carries a 10 euro charge!). If you won't be in your room much, this is a decent choice. If you would like a bit more pampering, then find another property with a higher tariff.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rome Claridge

Address: Viale Liegi 62, 00198 Rome, Italy (Formerly Claridge Hotel)
Phone Number:
Location: Italy > Lazio > Rome > Parioli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#78 Business Hotel in Rome
#110 Luxury Hotel in Rome
#193 Romantic Hotel in Rome
#219 Family Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Garden Inn Rome Claridge 4*
Number of rooms: 93
Official Description (provided by the hotel):
The Claridge Hotel is located in the elegant and residential Parioli district. A sophisticated atmosphere welcomes our guests in the elegantly furnished lobby with its modern amenities. In this stylish building, overlooking a wide avenue lined with plane trees, all 93 bedrooms, have all been completely restructured and equipped with state-of-the-art facilities Just around the corner are the recently restored Borghese Museum and the Borghese Park. ... more   less 
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Also Known As:
Claridge Hotel Rome

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