We stayed here for the final night of an Insight tour. The room they gave us smelt of smoke and was right beside the huge air conditioning fans. They told us to open our windows to get rid of the smell but when you did that you couldn't hear anything because of the noise from the fans. The front desk staff were extremely unhelpful and clueless.
The breakfast was one of the worst we experienced in a hotel in Italy. The noise in the street below was horrendous with lots of screaming during the night. I didn't feel safe even with my door locked. On a good note though there was an amazing gelato shop just across the road that we enjoyed spending time in.

We were part of a large group that occupied both the Ritz and the Regent. We had a great spacious room that was really clean and comfortable. The staff were helpful, the American breakfast was more than adequate, and the location of being close to a station but in a quiet area suited us. The three day metro/bus ticket was 11 euros which was good value and got us all around Rome. There were good local facilities although we only had one evening when we ate locally. I have seen negative comments about this hotel here and I can only say from my own experience it was absolutely perfect for our needs. The only downside is that there are no tea/coffee making facilities (in common with other hotels) but I had picked that up from this site so took a travel kettle and some coffee.

I disagree with a lot of the negative reviews of this hotel. I stayed there for 2 nights at the beginning of a tour of Italy. The underground train stations were right down the street and we were in the city center within a few minutes. I thought the hotel felt unique and elegant with large hotel rooms by European standards. The hotel breakfasts were also quite exceptional!

I stayed here for a little less than a week. Mine and my friends computer were both stolen from our rooms while we where out. The hotel said their insurance would cover and as soon as I got home I emailed the address they gave me. Almost a month has passed and I have yet to heard back from them.

To top it off, the last night I was there our key didn't work (this had happened to a number of friend's rooms also). When I arrived at the front desk they handed me a new key without asking for ID or any proof that this was my room number. This is crazy! since a number of rooms were just broken into!