Our two nights at the Sistina Hotel were among the longest nights of my life. Rome was our last stop on a 3-city tour of Italy, and we had stayed at a 4-star hotel in each city we visited. Each hotel was great, except the Sistina. We couldn't believe that it was considered a "4-star" hotel. There was only one staff member working there at a time, so we were on our own to find our room. Our room and the hallways stank of smoke, the furniture was old and dingy, the television set was tiny and had no english-speaking channels and the air conditioning was so bad that we ended up switching to a smaller room (which, because of its size, cooled a bit easier). The staff members were not friendly at all, and the breakfast buffet was sub-par (especially compared with the breakfasts we received at the other Italian hotels) and the breakfast area didn't seem particularly clean. The only thing going for the hotel was the location, but that just wasn't enough to make us forget about everything else.

When another hotel refused to honor a confirmed reservation, we wound
up at the Sistina. What a delightful surprise - great staff, great room, perfect location, beautiful public rooms, and a great breakfast. The only drawback was the weak A/C; but, then, we were in Rome during a brutal heat wave. We probably did better at this hotel than our original pick. Next time, we'll just book here FIRST.

I read the reviews and booked a twin room. We could only guess how this hotel could be rated 4 Stars..Maybe because if offers hairdryers and sometimes eggs at breaksfast?

What it does not have is any news or tv channel in English. Upon arrival there was not a doorman (never was) nor a bellman. We found in our room-a toliet that did not stop running, a shower that took 15 minutes to get hot water, gaps in the marble to the door in the bath. The twin was two tiny rooms just large enough to get a twin in each room. The woodwork was dirty and the wallpaper was peeling and also dirty. The last night my husband called from the states and I had to go down to the lobby and talk to him at the front desk because they could not get the call to go through to our room. They called to tell us our phone didn't work. Read again- they called to tell us that our phone did not work. Once downstairs I was told there was not another phone available in the entire hotel. So our conversation on the hotel switchboard was brief as we had to hang up when the phone rang. We asked for a taxi to be called to take us to the airport but was told the hotel used a car service and on and on.
We felt very taken advantage of with paying what we did for the room. It was not a 4 Star Hotel.

A very nice hotel, not sure it deserves a 4 star rating. There are NO amenities at this hotel. The staff however was great.

To sum up the room were a little beat and the hotel a little run down. Great location.