We stayed in the Bernini Bristol Hotel overlooking the Piazza Barberino. It was sensational. Our room overlooked the street and the famous fountain in the Piazza. We had 3 nights in this hotel and every day was a huge adventure. Staff were great, breakfasts were wonderful and staff were so profesional and so Italian. We absolutely loved this hotel and also its location which had us in walking distance of Trevi Fountain, Spanish Steps and just a great area to be.

This is not a five star hotel. It's tired. They did upgrade me to a junior suite which was basically a larger room but the air conditioning was very poor. I had it on full blast and it still was 26C in the room (80F). They came up and turned the dial a bit which did nothing and In the middle of the night I went down to the front desk to complain and they were not able to do anything but they did move me to another room the next day which was marginally better.
Furniture in the rooms are tired and bed was too hard. Breakfast was not included which it is in most hotels in Italy and was very expensive.
It was a good location - close to the Spanish Steps and shopping on Via del Corso but there other good hotels within a five minute walk which i would stay at next time.

I don't understand the mixed reviews on this site, it seems as though people were staying in different hotels. We stayed with a tour group with Adventures by Disney, and we found our room clean and comfortable. There were three of us and they had a section of the room portioned to fit a twin rollaway for our daughter. The room was small, but I think normal for European standards, and comfortable for us, though we didn't spend a lot of time in the room, you're in Rome! Wonderful location next to the metro station, a nice walk up Via Veneto to the Borghese Gardens, and a short stroll to Trevi Fountain. Breakfast was included in our plan, and they had eggs, omlettes, meats, cheeses, fruits, pastries, and the best green apple juice. Waitstaff were always ready to serve me cappucino. When I needed a safety pin, the front desk supplied me with a sewing kit. The rooftop restaurant offered a beautiful view and they allowed us up just to admire the city. It seemed pricey, but I regret that we didn't enjoy dinner there one evening.

From the moment we stepped into the hotel to the time we checked-out, every experience we had with the hotel was appalling, especially considering that the rate per night was around 450 euros. Thankfully, we stayed at this hotel for free through a rewards program, but even so, it was a massive disappointment.

The hotel staff was incredibly rude and had absolutely not even an inkling of understanding the concept of customer service. They gave you the impression that because they were feeling charitable at a particular moment, they would condescend to speak with you.

The hotel interior was very dark and depressing. There was a company meeting of some sort being held on the first floor and I just felt terrible for those poor people to have to suffer so.

My jaw dropped when we walked into the room, which was tiny - it pretty much only fit the bed - and like the rest of the hotel, it was dark, dank and depressing. The bed felt like two box springs piled on top of one another (I actually had to check and make sure this wasn't the case) and the pillows felt like a folded up army-issue blanket stuffed in a pillowcase.

The tables, walls and windows were draped in a sickly yellow damask fabric. The tables themselves were made of nailed-together particle board or plywood. The closets were also made of the same material and not even painted. As another reviewer mentioned, they threatened to charge you 105 euros if you forgot the combination to the minisafe. The bathroom was alright, it was about half the size of our room and slathered in marble. It definitely did not jive with the style of the rest of the room.

I have zero idea how they charge these prices for this level of hotel. I can't believe they even call this place a hotel. I've stayed at an Econo Lodge in Ithaca, NY that outshined this place. Now that I've said my piece, I'll just add that the two positive things were the chocolates left by our bed at night and the location - right by the Plaza Barberini.

Last words: If you have any sense of self preservation, DON'T STAY AT THIS PLACE!!!