First of all I was checked into a room which had a connecting door to another room, smelled very badly and the toilet was broken. A man came up to fix the toilet, he did not fix it. So they moved me and my husband to another room. The room had stain carpets all over. It was very small. The bathroom wall had mold all over, I had to be extra careful not to get near the mold while showering. While I was blow drying my hair I smelled urine. I realized the floor behind the toilet was embedded with urination. Then the shower broke. I called to complain. Some man came up and tried to fix it and and painted the wall to cover the mold. But it was still there and he couldnt fix the shower. I was in the room for 4 hours while he was doing this because my husband needed to shower.
I was told by one of the hotel staff members that I would have to shower down the hall in a different room.
I was furious at this point. I felt like I was in a cheap motel not a 5 star hotel which I payed alot of money for.
So I demanded another room. He did not want to give it to me, after argueing for an hour he finally agreed. He took me to the new room and the lock was jammed, he tried opening it for 15 minutes, he could not get in so he finally got a key for a different room which was much better, no urination, stains, mold, or broken toilets and showers.
The worst hotel I have ever stayed at in my life!!!!!!!!!
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