We stayed here during our honeymoon & unfortunately found it a real let down compared with the other hotels we visited.

Of course, being a city hotel, you can't expect the same views or relaxed ambiance of somewhere like Tuscany or Sorrento, but what you can/should expect from a supposed 5 star deluxe hotel is comparable levels of service.

From the start we found the staff fairly disinterested & aloof. The woman checking us in walked off half way through gesturing at another member of staff to complete the process. The lift took a while to arrive so the porter took us up in the service lift instead (via the kitchens), and when we got there, the room was very small with dirty marks on the wall. Things didn't improve over breakfast when we found the food buffet half stocked, had to get our own cutlery & received coffee when we'd asked for tea.

Any one of the above in isolation we'd probably have ignored or laughed off (the porter was probably only trying to help by avoiding delays afterall), but altogether it made for a disappointing stay & not something we'd expect from a 3 star hotel - when you've paid out for a 5 star, it's just maddening. This was in total contrast to another Sina Group hotel we finished the honeymoon in, the Villa Medici in Florence, where the service was exeptional & proved that just because it's a city location doesn't have to mean indifferent service.

The location is good & the rooftop bar area well worth a vist especially as the sun sets, but based on our overall experience we'd never stay there again.

Superb location is the primary reason to stay. Many of the guests at breakfast were the actors and crew from a British film company. We spent five nights in junior suite in May 2004. Carpeting, upholstery, etc. was somewhat dated and worn and carpeting in hallways was disappointingly stained. A/C quite noisy and required attention from building staff. AC was required because there was no air circulation in the room which was very stale. Initially, we had horrible brown water in shower/tub which was corrected by building staff - apparently room had not been used in some time. To their credit, this was taken care of immediately. Housekeeping congregates and chats in the hallways on room floors and didn't return a buon giornio once. Front desk was truly warm and welcoming or frosty and unresponsive depending who was at the desk. Roof top restaurant very expensive and less than "fair" rating in a city where it is very easy to eat well. We freely spend a small fortune on food so price was not the issue - but quality and value. The view from the roof terrace is absolutely beautiful and it's worth having a drink there. The glassed in restaurant across the street with the yellow lamp shades (you can't miss it) can be expensive but the money is well spent - excellent wine list, service and food. Turbot with potato crust is truly memorable - lovely people too. Summary - rather ordinary and no wonderful memories of the hotel, which is always the reason to go back to stay at someplace you've been.

My husband and I stayed at the Bernini Bristol June 2005 for 2 nights. It was the end of a 16 day trip throughout Italy. We decided to treat ourselves after 2 weeks of budget hotels. We used American Express points for our stay so am not sure what the rate would have been during that time. Max for that room was supposed to be 560 Euro. Don't know if I would have paid that, but worth the accumulated points.
Rooms are clean and spacious, but ours did not have much of a view. Bathrooms were marble with a full BATHTUB:)

Some cons:
-Housekeeping entered our room without knocking for "turn down" service as we were getting ready to go out for dinner. Fortunately we were still dressed.
-Breakfast was not included, but for 30 Euros per person you can have it. Instead, go around the corner, behind the hotel entrance and past the internet cafe for outdoor cafe with great coffee and pastries.
-Jacuzzi is only open until 9:30pm. We wanted to take advantage of that luxury, but were not back from dinner on time.
-Tried to charge us for mini bar charges for things we had not taken. Didn't argue when I promised we had left the 6 Euro water alone.

On the plus side:
-We arrived early and they offered to hold our luggage since room wasn't ready yet. Also made available gym if we wanted to freshen up.
-Concierge very helpful. Arranged for airport transportation and reccomended a place to grab coffee before we headed out.
-Internet cafe across the street with plenty of terminals.
-Rooftop restaurant worth the price of a drink. Did not have dinner there, but on our last night went up for a cocktail. Servers told us we were allowed to leave the bar area to get a better view and even took our picture for us. The view is amazing and piano music great.
-All staff speaks English, which we don't expect....but nice anyway.

So, if you can stay at the Bernini Bristol...do so. It is a nice treat for couples!

We enjoyed our stay at the Bernini Bristol from 10th June to 13th June 2005. The hotel is very clean, great location and the staff are friendly and helpful. When booking the hotel we paid extra for a room upgrade to an Executive, which was larger than we expected and had a marble bathroom. Upon arrival we did discover an open bottle of water in the mini bar (see TripAdvisor Review dated 27th May), but we informed reception and were never charged for this. In our opinion this is not a five star hotel and we therefore believe that you’ll enjoy your stay at this hotel if you expect four star standards. Prior to departure we had read the TripAdvisor Review dated May 2nd 2005 regarding “The breakfast is fantastic and was included in the hotel price”. Please remember to check if the breakfast is included in your price. We assumed it was included but discovered upon check-out that it wasn’t and was stunned to discover an additional charge of 125.40 Euros. Whilst the breakfast was good, it wasn’t worth 21 Euros and if we had known, we would have gone elsewhere. The receptionist told us that this was a discounted breakfast price and that it is 27 Euros per a person in their 2005 tariff sheet. As mentioned in other reviews the hotel is a few steps away from the Barberini Metro, which is 1 Euro to go anywhere, and was useful to get to the major tourist spots early. This stop is also just two metro stops from Termini, where you can transfer to the main station (10 minute walk which is signposted) and catch a train back to Fiumicino Airport for 11 Euros.