The Bernini Bristol is a historic hotel in Rome, in a perfect location.
Unfortunately it has been left to the winds. The staff had all the signs of being neither trained nor managed.
The reception staff/ front desk was approximate. When we arrived they helped me out of the car ,when we left I carried my own bags out in the car. Parking was charged at almost EUR 50 a day.
I needed a telephonenumber in Oslo. In an empty reception nobody could help me. Buy 1 hour on the internet, and the only computer is busy, so you have a problem Madam.
In the dining room the waiters were bored and rude. I had to ask the waiter not to put his fingers where I put my mouth when bringing me the cappucino! In a 5 star Lux hotel!!!
The pillows in the bed killed our necks, a rude russian maid told me it was the only kind provided. Poor bathroom, very little light and poor toiletries. If we were unfortunate and were unable to open the hotel safe with our property inside, an EUR 105 fine would be charged! The room was clean, but badly in need of refurbishment. Gowns and slippers were provided.

I booked Hotel Bernini months in advance, for 2 nights in August of 2008. It had been recommended to me by a friend who lives in Rome. I did get a little nervous about my decision to stay here after reading all the trip advisor reviews, as so many reviews seemed to be so negative. Still, I trusted Roberto (my Italian friend) who had said the hotel was good, the location was great, etc.

Thank heavens I believed my friend, because we had a wonderful experience, a great two nights in Bernini. The location is indeed central to just about everything in Roma (with the Metro just steps from the front door). The staff were welcoming and accomodating, and helped us arrange (hard to find) 6 person van cabs for excursions. Our room was spacious enough for Roma, and immaculate. I never ran into mold or mildew...everything was fresh and clean (rooms, hallways, lobby etc). The view from the rooftop terrace is wonderful! We did not eat at the hotel, breakfast or anything else, so I can't comment on that. We did grab paninis from a great little cafe just kitty-corner to the hotel, very inexpensive (including aqua) every day!

I'm very glad we chose to stay at this hotel for our nights in Roma, the hotel met all our needs.

My wife and I stayed at the hotel for 3 days in July 2007.
The Hotel is extremely well located but the services, rooms and food are disastreous.
This is maximum a 3 stars hotel!! not at all a 5 stars....
the breakfest is discusting..and the staff is impolite... would not recomend this hotel at all!!!

In May 2008 2 adults and a 13 yr old stayed at the Hotel Bernini Bristol for 3 nights.

We had booked our room without breakfast. On the first night in Rome we had a bad experience in a local restaurant - they served us raw chicken but that is another story! On the following morning we decided to treat ourselves to breakfast in the hotel as we hadn't had much to eat the night before and we were planning a full day of sight seeing. On entering the breakfast room we told the lady serving that we would be paying for our breakfast. We gave her our name and room number and looking at the list she informed us that the hotel had included breakfast. We double checked this with her and then went and had breakfast. We then went down for breakfast on the following two mornings. At no time were we asked to sign for the food we had eaten.

On the morning of checkout I examined the bill and found that they had included 9 breakfasts. The amount was approximately £250! When I queried this I was told that breakfast was not included and it didn't matter what the serving staff in their restaurant had told me. The woman on reception was the rudest person I have ever had to deal with - speaking in Italian to her colleague and shouting at me. I have to say the reception staff are not the friendliest even when you are not complaining!!

As we were due to leave for the airport I paid the bill and on our return to the UK I wrote to the head office. I received a reply that was full of nothing but sickly sweet platitudes. I wrote again on the 20th June but they have not seen fit to reply this time as compensation was mentioned.

I realise that I shouldn't have paid originally. I also realise that I am not going to get anything back from the Sina Hotel chain but I wanted to warn others in case this is a way of them conning people out of their money and they pull this scam on a regular basis.