My wife and I stayed at the hotel for 3 days in July 2007.
The Hotel is extremely well located but the services, rooms and food are disastreous.
This is maximum a 3 stars hotel!! not at all a 5 stars....
the breakfest is discusting..and the staff is impolite... would not recomend this hotel at all!!!

In May 2008 2 adults and a 13 yr old stayed at the Hotel Bernini Bristol for 3 nights.

We had booked our room without breakfast. On the first night in Rome we had a bad experience in a local restaurant - they served us raw chicken but that is another story! On the following morning we decided to treat ourselves to breakfast in the hotel as we hadn't had much to eat the night before and we were planning a full day of sight seeing. On entering the breakfast room we told the lady serving that we would be paying for our breakfast. We gave her our name and room number and looking at the list she informed us that the hotel had included breakfast. We double checked this with her and then went and had breakfast. We then went down for breakfast on the following two mornings. At no time were we asked to sign for the food we had eaten.

On the morning of checkout I examined the bill and found that they had included 9 breakfasts. The amount was approximately £250! When I queried this I was told that breakfast was not included and it didn't matter what the serving staff in their restaurant had told me. The woman on reception was the rudest person I have ever had to deal with - speaking in Italian to her colleague and shouting at me. I have to say the reception staff are not the friendliest even when you are not complaining!!

As we were due to leave for the airport I paid the bill and on our return to the UK I wrote to the head office. I received a reply that was full of nothing but sickly sweet platitudes. I wrote again on the 20th June but they have not seen fit to reply this time as compensation was mentioned.

I realise that I shouldn't have paid originally. I also realise that I am not going to get anything back from the Sina Hotel chain but I wanted to warn others in case this is a way of them conning people out of their money and they pull this scam on a regular basis.

Rome was the last stop of our 13 day trip to Italy. We arrived early to the hotel so we could explore the city on our last day. The front desk was very busy and confusing. To park our van they wanted 90 euro... and our car 40, we were traveling with friends who had stayed here before on a business type trip. the bellman advised us to park on a pay lot two blocks away 25 euro. They took our bags and said they would have them in our rooms when we returned. When we returned no bags. They took my husband and I to a small room 1st floor right next to the bus stop when I went down the hall to see my friends room they each had a suite. I asked them if they had upgraded or paid more than the 365 euro we had they said no that it was the same. So off I went down stairs to the front desk, and asked why was my room so much different for the same price, this took some talking in the back room with somone maybe the manager, came back and said they had just upgraded the other two couples and not us becouse we were on the same reservation. That souned crazy to me and I explained that we were all traveling together and it did not seem right to not upgrade everyone at the same time. She gave me a too bad for you look and that was that. I am happy for my friends to have the nicer room but the room we stayed in which was later explained to me was also and an upgrade of sorts,was small next to the lift and the noise from the bus stop kept us up all night long, We were exausted for our trip back to the states.
The only thing we really thought was great about this place was the restaurant on the roof . We had dinner there that night and the view was beautiful, service was good ( not over the top on personality) food great!!!! Watching the sun set and the moon rise was worth the huge bill that came at the end of the meal.(This too was way overpriced, but in this case worth it)
MY ADVISE STAY SOMEWHERE ELSE AND BOOK YOU DINNER AT THE ROOF TOP RESTAURANT.

This hotel is really good. Great location, beautifully decorated rooms. It's even reasonable value for what it is, being € 50 cheaper than the Boscolo just up the road (see review), but far, far better. Although we didn't eat dinner in the restaurant, the breakfast is excellent, with fresh fried eggs on the buffet, rather than just the usual overcooked scrambled. Helpful concierge, too.

So why not a full five stars ? Well, the official rating is 5*L, which should mean something really exceptional, and good as this is it's not quite there. One of our group couldn't get fully hot water in his room, and my heating was a bit iffy. The receptionist was a bit short when I asked if I could get miles on my frequent flyer card (only if you book through a particular network apparently). Finally, although I didn't have any black mould in my room as referred to in another review, the bathroom was a bit tired and could have done with a lick of paint and some polish on the floor. Small niggles, but they just take the edge off the experience.

In summary I wouldn't hesitiate to book again as it's a great all round package, but if you are after top flight luxury (and are prepared to pay) go to the St Regis or the Eden instead.