Rome was the last stop of our 13 day trip to Italy. We arrived early to the hotel so we could explore the city on our last day. The front desk was very busy and confusing. To park our van they wanted 90 euro... and our car 40, we were traveling with friends who had stayed here before on a business type trip. the bellman advised us to park on a pay lot two blocks away 25 euro. They took our bags and said they would have them in our rooms when we returned. When we returned no bags. They took my husband and I to a small room 1st floor right next to the bus stop when I went down the hall to see my friends room they each had a suite. I asked them if they had upgraded or paid more than the 365 euro we had they said no that it was the same. So off I went down stairs to the front desk, and asked why was my room so much different for the same price, this took some talking in the back room with somone maybe the manager, came back and said they had just upgraded the other two couples and not us becouse we were on the same reservation. That souned crazy to me and I explained that we were all traveling together and it did not seem right to not upgrade everyone at the same time. She gave me a too bad for you look and that was that. I am happy for my friends to have the nicer room but the room we stayed in which was later explained to me was also and an upgrade of sorts,was small next to the lift and the noise from the bus stop kept us up all night long, We were exausted for our trip back to the states.
The only thing we really thought was great about this place was the restaurant on the roof . We had dinner there that night and the view was beautiful, service was good ( not over the top on personality) food great!!!! Watching the sun set and the moon rise was worth the huge bill that came at the end of the meal.(This too was way overpriced, but in this case worth it)
MY ADVISE STAY SOMEWHERE ELSE AND BOOK YOU DINNER AT THE ROOF TOP RESTAURANT.

This hotel is really good. Great location, beautifully decorated rooms. It's even reasonable value for what it is, being € 50 cheaper than the Boscolo just up the road (see review), but far, far better. Although we didn't eat dinner in the restaurant, the breakfast is excellent, with fresh fried eggs on the buffet, rather than just the usual overcooked scrambled. Helpful concierge, too.

So why not a full five stars ? Well, the official rating is 5*L, which should mean something really exceptional, and good as this is it's not quite there. One of our group couldn't get fully hot water in his room, and my heating was a bit iffy. The receptionist was a bit short when I asked if I could get miles on my frequent flyer card (only if you book through a particular network apparently). Finally, although I didn't have any black mould in my room as referred to in another review, the bathroom was a bit tired and could have done with a lick of paint and some polish on the floor. Small niggles, but they just take the edge off the experience.

In summary I wouldn't hesitiate to book again as it's a great all round package, but if you are after top flight luxury (and are prepared to pay) go to the St Regis or the Eden instead.

My husband and I got an amazing deal at a room in the Bernini Bristol, but it is definitely a hotel for rich tourists. This is not the place to stay if you are hoping to have a very authentic Roman experience, although I don't really know where you would stay for that. The hotel is located right next to the subway station which was ideal for us. At the same time, the hotel is located in the heart of tourist land with restaurants catering to these guests. Some may seek this, but we were hoping for something a bit more authentically Italian.

Regardless, the rooms were beautiful and clean. The staff were eager to please. Any issues we had with the hotel were due more to our personal taste than any real problem. You will be pleased with your stay at the Bernini Bristol.

I would not recommended this hotel to anyone. It is definitely not worthy of a 5 * rating. I found the service highly lacking and the accomodation sub-standard. On arrival at reception we were ignored for quite a while. The receptionists sat in a room where they could clearly see us but they probably couldn't imagine why we were standing there so didn't budge. The concierge was completely useless and gave us inaccurate information. I travelled with 4 other ladies so we had two rooms. One of the rooms was a Double Deluxe!!! which had dirty, stained carpets and a layer of dust everywhere. The TV was an unbeleivable 14" antique. A cot that was sqeezed into the room was clearly a child's bed and quite uncomfortable for an adult. When we complained to the manager about the room he said he was familiar with Room 610 and tried to convince us that this room was acceptable. This is not the way for customers to be treated in a 5 star hotel.
The rooftop restaurant was apparently worth visiting, but the prices were indeed extortionate so we thought we'd go to the bar at least to have a drink and enjoy the view. But, as we approached the restaurant we were told the bar was closed.... though we observed live music being played and the restaurant and bar were completely unoccupied at 9:00pm on a Friday night!
The concierge was unable to book us a taxi in advance, and on the day of our departure I asked the receptionist to make a brief call to re-confirm our transport from the hotel to the airport but was told to return to my room to make the call. I will go nowhere near this hotel again and will advise anyone I know travelling to Rome to avoid this hotel as well!