We traveled with a group for two weeks in Italy. The Borromini in Rome was our last stop. Tthe rooms were "tacky"...the bedspreads were the kind you want to take off right away..and the rooms dark. But we were not in Italy for the rooms, so this didn't bother us.
The attitude of the staff however, really was upsetting. They were totally indifferent...they don't greet you...they waited until YOU look for them...or say in a loud voice..."hello?"....they had zero interest in pleasing the customer...while we were there a scam was perpetrated on us...
We arranged a transfer company to take us to the airport at 7:00 a.m. We waited in the lobby directly next to the front desk. When they arrived two men showed up in sport coats and very loudly announced that our taxi was there...a third man dressed in black, came in following the first two, he grabbed our two carry ons and went out the door (we thought he was putting them into the cab)
The other two men grabbed the bigger suitcases and we followed them out...I was shocked when I looked into the cab and our carry ons were not there nor was the man dressed in black (my heart medicine, our brand-new digital camera, video camera, cell phone...my jewelry etc everything you keep close when you travel were all in those bags). I was panicked and ran back into the hotel to tell the staff. The staff were nonchalant looking...they said nothing even though they personally witnessed the whole thing. I felt totally alone and had no help .....I feel that while I am a guest in a hotel...it is their responsibility to look out for us....especially when we are being victimized on their premises...and right in front of them....but don't ask them anything....they could care less ...you are just one more tour person (we were with Trafalgar)...they have them coming and going all the time. It really upset us and I think people should be aware of how they run their hotel.
The transfer guys could care less....they just got in the cab...didn't speak to us (only talked in Italian)..and when we got to the airport...he bumped the price that we were quoted from 40 to 50 euroes....and in a very intimidating way demanded the 50 euroes...and then had to gall to say (in perfect English)..have a nice day.
This was our dream vacation. We planned and saved for this trip. Unfortunately, this hotel and incident on the last day put a cloud over the enitre vacation.
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