First off, this hotel is absolutely beautiful and located near the Spanish Steps. For those of us Americans who speak only English, all of the employees speak wonderful English and that makes it easy to have no language barriers.
We stayed at this hotel before and after our cruise around Italy for our Honeymoon. The first stay we had issues getting our Itinerary for the cruise and the Duty Manager Giacomo saw our distress and helped us get access to what we needed within minutes. It was wonderful which gave us time to explore before we had to leave the following day.
First let me say that Giacomo Pica (Duty Manager) is one of the most amazing men I have ever met. During our second stay in Rome after our cruise my husband got food poisoning. When my husband’s illness was getting worse Giacomo came to our room to check on my husband. They provided us with a thermometer to check his temperature. Giacomo suggested a doctor to come and he found us an English speaking doctor to come to the room and check out my husband. As well as sent out to get us the prescriptions that we needed and brought them to our room. Giacomo made sure to check on us before he left for the evening as well as the staff would call up to make sure my husband was doing all right.
Giacomo also sent us a gift to our room to make us as comfortable as we could possibly be in the situation that we were in. Also the concierges were amazing anything that we needed they got for us. Also the concierges checked on us to make sure my husband’s health was okay.
There are so many amazing, wonderful people who work at this hotel. Not only is it hotel beautiful and the food delicious but you cannot get any better customer service anywhere. Absolutely Amazing!!! I cannot say enough good things about this hotel and the employees. If you are looking for a place to stay make this hotel your choice.
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