Stayed over the weekend here on return from a Mediterranean cruise. Found the staff friendly and professional. At check in in as a Platinum Ambassador member I was upgraded to a suite , and my friends who had booked a standard room were upgraded to a junior suite . The room was well furnished and provided with water , fruit and wine .
The hotel is an old monument and quite rambling but that gave it atmosphere. Perhaps the best breakfast I have had in Rome , even to perfectly cooked eggs sunny side up !
My only regret was that the only restaurant open was on the ground floor , rather small , although again excellent food and service , with , as someone else mentioned an attractive young lady providing vocals.It is a shame the hotel doesn't use its second floor restaurant which is beautifully appointed and has a large terrace ( as it was winter the terrace only restaurant on the top floor was not in use ) . There is also an apparently underused atmospheric lounge adjoining that which I only discovered on the last day ,
No problems btw with luggage - and we had 11 pieces- the concierge dealt with it all swiftly and efficiently.
I would certainly stay again - with the proviso that it really does need a second restaurant open to maintain the service quality expected of Intercontinental .