This is a very tired hotel.
In urgent need of upgrade as all areas of the hotel are looking shabby and worn.
What also makes its worse the attitade of the staff are arrogant and rude.
I stayed in a suite which looks straight out of the 1970s .
Goes well with the mouldy shower curtain !
We unfortunately had afternoon tea at the lobby cafe and the quality of the something basic was terrible.
Another rip off was the wireless internet charge.
Better off going down the road at a resturant and use the free wireless service.
Why this hotel cannot offer this service is terrible ?
Suggest give this hotel a big miss !

We had read mixed reports on this hotel before staying - membership to the Ambassador Club was the main driver for the initial booking. We ended up having a fantastic time in Rome, with the service, room and location of the hotel being a big part of this experience (just above the Spanish Steps). Our suite was spacious enough to be comfortable sharing with our 2 young sons, breakfast each day was full of tasty options & excellent service, and the concierge helped arrange some excellent personalised day-tours. We didn't want the mass-tour experience, so had a personal tour guide for the Colloseum / Roman Forum and a driver take us out to Villa D'Este & Villa Adriana. These were highlights of our European trip.
My only suggested improvement for the hotel is to make wireless access complimentary, as most other leading hotels now do.

In Rome, there is a huge difference in quality between 4, 4.5 and 5 star hotels. This was my third trip to Rome, second within a year, and have to say - my husband and I LOVED this hotel.

Great customer service, nice room (traditional furnishing) which seemed pretty spacious overall (including the bathroom), centrally (and conveniently) located. Restaurant onsite served a great cup of American coffee (as well as espresso) and a decent lunch. Beds we instantly fell asleep on. We were on an upper floor, which was really nice. Conceirge desk gave us good restaurant advice, but take advantage of having them book you into the spots - you might find yourself in a queue if you "walk up". We would stay here again (I'm a Starwood gold lifetime member, so yes, we temporarily defected) and highly recommend.

My husband and I have just returned from five wonderful days in this hotel. This old and beautifully kept hotel delivered on all levels. I have never come across such helpful and pleasent staff in any hotel I have stayed in worldwide.. The breakfasts were splendid with an incredible variety of foods to suit all tastes. Though expensive, you get what you pay for. I cannot recommend highly enough the Hotel De La Ville with its central location very close to the Spanish steps. I so look forward to returning one day in the future.