We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best customer service...ever. We will certainly be back!” 5 of 5 stars
Review of InterContinental de la Ville

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added InterContinental de la Ville to your Saves list
InterContinental de la Ville
5.0 of 5 Hotel   |   Via Sistina 69, 00187 Rome, Italy (Campo Marzio)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #214 of 1,268 Hotels in Rome
Certificate of Excellence
Florida
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Best customer service...ever. We will certainly be back!”
5 of 5 stars Reviewed January 8, 2013

Copied below is the letter of gratitude we sent the Manager on Duty (Giacomo Pica) and the Intercontinetal Customer Care Team. This is an outstanding property. So we wanted to take the opportunity to sing their praise!

Giacomo – My girlfriend Tiffani and I are very likely a distant memory from 2012. My intentions were to contact you much sooner than this, but being in the hotel industry myself, the final quarter of the year was exceptionally busy and I simply did not make the time to write. My apologies for that. Regardless of the unfortunate incident we experienced on the streets of Rome during our visit (which had nothing to do with the hotel), I wanted to extend a sincere thank you to both yourself and all your team at the Intercontinental. Professionalism, attention to detail and the warmth of all your hospitality are still part of our fond memories from our one week visit to your beautiful city. You all helped make our trip a wonderfully memorable one, and for that we are forever grateful. Having worked with different hotel companies for the last 20 years of my career, I am very familiar with the amount of organization and effort that goes into making every guests’ stay a special one. In addition it’s not uncommon to only hear back from our guests when there is a problem, so it was important for us to let you know that your team certainly exceeded our expectations. Please pass on our thanks and warmest regards. You sir are a true gentleman and we hope to be back in Rome again later this year and look forward to making the Intercontinental our home-away-from-home once again. Wishing you all the very best of health, happiness and continued success in 2013!

Room Tip: Best location. Right at top of Spanish Steps. By far the best roof top terrace in the city. Looking...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,473 reviews from our community

Traveler rating
    710
    389
    205
    104
    65
See reviews for
265
696
74
129
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed January 7, 2013

I have stayed at this hotel for 5 night. Overall I could say that you are only paying for the location. It located almost 300 meters from the spanish steps. The hotel some to be old & not renovated recently. The decoration is old classic which is another reason why I did not like the place. The question here is value for money and my answer is defiantly this hotel is overpriced.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental de la Ville, responded to this review, January 21, 2013
Dear MAQi,

Thank you for taking the time to complete a review on your stay. I am delighted you liked the location of our property. My apologies the condition of our hotel fell below your expectations. We will use your comments to improve our efforts. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beyrouth
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 6, 2013

This is best hotel I've visited ever in Italy. Location is great, food is excellent, breakfast is marvellous: try the mozzarella buffala. You feel at home even if you have kids. Everyone is smiling and welcoming. I will definitely stay again at my next trip to Rome. Don't try to stay somewhere else

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, February 6, 2013
Dear Emile A,

Thank you for taking time to write such a kind review.
Your feedback is very much appreciated. We are delighted to read that you enjoyed your stay with us.
We look forward to welcome you back very soon!!

Kind regards,

Vanessa Schipilliti | Sales & Marketing Coordinator

InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stroud
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed December 30, 2012

My husband and I returned to this hotel for Christmas having stayed once before a couple of years ago. We did wonder if we should try a different hotel but are so pleased that we didn't. It's a really special hotel, in a wonderful location and with excellent and friendly staff. OK, it's not ultra modern; the rooms, whilst lovely and very comfortable, are those of a 300 year old, city centre building and drinks are pricy. But it's home from home feeling whilst also full of people who just want to give you a wonderful stay is unbeatable. We love Rome and will, I am sure, return before too long, and next time we won't consider whether or not we should try a different hotel - we have found the best. I'd heartily recommend it to you.

Room Tip: If you can go for a city view room, the views are unbeatable.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, January 3, 2013
Dear serenagreentrees,
Thank you and again thank you for you very kind comments left on Tripadvisor.
It’s great to read that your stay was up to your expectations also this time.
We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts.
We hope to welcome you again soon to our property, please do not hesitate to contact me directly if the need arise.
Best regards,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com |
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 29, 2012

I stayed for four nights at the Intercontinental de la Ville at the beginning of December in 2012 and it was a much to be desired experience. Not only was the "upgraded" garden view room so small but the staff was not friendly and a bit rude. They wanted to charge for everything and when I asked to borrow a adapter, I was told to looking the mini bar which later I found out cost me $8.50 euros. The building is old and in need of repair. The only saving grace is the location of the hotel which is right on top of the Spanish steps.

Room Tip: Ask for a bigger room than the standard or even double if you are able to afford it.
See more room tips
  • Stayed December 2012, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, January 3, 2013
Dear SiDoRaTe,
Thank you for your recent stay and leaving us your feedback.
We are sorry to read that you were not fully satisfied with the service you received from our staff.. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around.
We truly hope that you give us another chance in the future to show you how great our hotel is.
I remain at your full disposal.
Sincererly,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com |
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toms River, New Jersey
Level Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed December 25, 2012

Stayed here 5 nights before my cruise courtesy of points. Had also stayed here 3 years previous. The Priority Club is without a doubt one of the best rewards clubs out there. Although we did not pay for the room we were still upgraded upon check in to a room with a great view, a large bathroom and a large terrace. Yes the rooms are small but this IS Europe. As a Platinum Ambassador we also received fresh fruit and wine. Service is excellent here and the concierge always knowledgeable and helpful. Yes drinks are expensive as is the restaurant but the food is really good. If you are lucky enough to get breakfast included it is spectacular. If not - a five minute walk is a small store where you can buy all the same meats and cheeses for a FRACTION of the cost and have an awesome meal in your room.
Location a minute walk to the top of the Spanish steps is perfect. Also within a few minutes walk are great restaurants and coffee shops and some great shopping,
I will only stay here in Rome. Ignore all the bad reviews. This hotel is spectacular

Room Tip: Ask for a courtyard view
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, January 3, 2013
Dear twin123185,
Thank you very much for being a Platinum ambassador member and for your great review posted on Tripadvisor which, I am sure, will be useful for future clients!!
It’s always a pleasure to hear that our guests enjoyed their stay with us, your comments has been shared with our staff and we look forward to welcome you again in a not too distant future.
Kind regards,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com |
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairport, New York
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed December 21, 2012 via mobile

We have stayed there twice now. It has a great location and a fabulous terrace for drinks. @ 20 euros a drink its quite pricey
Rooms are very small but was comfortable in the July heat. We are headed back in July 2013 but will be looking elsewhere this time. To pay for wi-fi today isnt acceptable anymore

Stayed July 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, January 3, 2013
Dear SM,
Thank you for having taken the time to forward your comments regarding your stay with us, we appreciate it!
Further to your kind opinions and comments, we would like to ensure you that rates we apply for rooms and service are regularly benchmarked against other hotels and restaurants within our scale and within our area.
Please do not hesitate to contact me directly in the occasion of you next stay in the Eternal city.
Sincererly,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to InterContinental de la Ville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental de la Ville

Address: Via Sistina 69, 00187 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#92 Business Hotel in Rome
#103 Luxury Hotel in Rome
#107 Family Hotel in Rome
#185 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental de la Ville 5*
Number of rooms: 192
Official Description (provided by the hotel):
There s no better place to begin your experience in the Eternal City than InterContinental De La Ville Roma. Our location at the top of the Spanish Steps is the ideal base for shopping, sightseeing and attending cultural events. Within a short radius are Trevi Fountain, the Colosseum, Via Condotti, Piazza di Spagna and the Borghese Gallery, and even more. InterContinental De La Ville Roma, your best choice to enjoy the Eternal City. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, IHG, Agoda, Hotels.com, Odigeo and Otel so you can book your InterContinental de la Ville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental De La Ville Hotel Rome
De La Ville Intercontinental
Intercontinental Hotel Rome

Owners: What's your side of the story?

If you own or manage InterContinental de la Ville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.