Can't say anything good about this hotel. Not a 5 star property not even a 4 star. It does shame to the Intercontinental brand. I did not expect a room that was not much bigger than a closet, with a terrace that look out at a brick wall. The bath tub was so narrow (to fit into a sub sized bathroom) you could not move your feet more than a few inches apart. Despite a request to the front desk the bathroom faucet leaked during our entire 3 night stay and stains on the floor tiles around the toilet were never cleaned. Strange noises from the floor above were never addressed (like cart being pushed across the floor) and even the doorman was rude (when we cancelled a taxi he had called, at the last minute.) Not helping were the prices for food and drinks (17 euros for an average desert) or the failure to make up our room, an hour after the request, while we waited in the lobby. If location is a factor, remember that this hotel is at the top of the Spanish Steeps, meaning you transverse 138 steeps going and coming, each time you walk toward the city center and the designer shops/ return to the hotel. A nearby public elevator is filthy and smells of urine, also it only operates until 9:00 P.M. & and is reached by a dark, isolated street (the hotel staff did not even tell us about the elevator).
Do not stay in standard room
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your experience on TripAdvisor.
It is with great regrets that I learn about your disapointment.
We are very attached to the quality of service delivered and do appreciate to be informed when our guests seem not fully satisfied.
The InterContinental De La Ville Roma, previously a convent, is an historical building in the heart of Rome.
The hotel is a 5 stars traditional property successfully passing the very regular quality and service controls conducted by our mother company IHG and the Italian ministery of Tourism.
The rates we apply for room and for service are regularly benchmarked with other 5 stars hotel within the aeraa.
We try to provide the best guest experience possible, and we take continuously the necessary steps to improve our product and service. We are continuously refreshing our furnitures and interior of rooms in order to always meet our guest's expectations and we are working on a renovation plan.
Your comments have been shared with our management, we still hope to have the occasion to welcome you again and do remain at your full disposal.
Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.