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“"A 5 star hotel with very poor star value"” 2 of 5 stars
Review of InterContinental de la Ville

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InterContinental de la Ville
5.0 of 5 Hotel   |   Via Sistina 69, 00187 Rome, Italy   |  
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Ranked #252 of 1,267 hotels in Rome
Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“"A 5 star hotel with very poor star value"”
2 of 5 stars Reviewed November 28, 2012

Our trip to Rome for Honey-moon just got spoilt with the ambience and service of this hotel, I should say.Starting with the reception place where they took some 40 minutes(for just check-in) to finish up their formalities to the business center where a charge of $5 is to be paid for the use of internet I dont suppose this hotel has got the value to bear the 5 star.The room was extremely congested for 2 with very poor lightings.The funiiest part is that the wardrobe was much larger than the bathroom.The so called TV(which is also charged for usage except news channels)is another mess.The hotel's location though is very nearest to the station, once we need to go to the city centre then we have to walk through the steep spanish steps where most of our calories would be burnt and we will be left with zero energy to enjoy further.The only consoling fact of this hotel is that the christmas tree kept in front of the hotel was decorated beautifully.Since it was christmas season I had one reason to rate this hotel with 2 rates else this hotel is an extreme disgust.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, December 6, 2012
Dear Babili,

Thank you for having taken the time to publish your comment on tripadvisor.com.

Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere, we are sorry that we have not been successful in your case.

We regret to read your experience was not enjoyable for you, however, the rates we apply for rooms and services are regularly benchmarked against other 5* hotels in our area and
we take continuously the necessary steps to improve our product and service. We are continuously refreshing our furnitures and interior of rooms in order to always meet our guest's expectations and we are working on a renovation plan.

Nevertheless, we appreciate your opinions and comments, as constructive criticism is the only way to know the reality and to improve quality, services as well as facilities, to avoid future complaints for the same reason like yours.

I remain at your full disposal.

Kind regards,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,183 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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Gettysburg, Pennsylvania
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 26, 2012

I stayed one night here, courtesy of my cruise line, the night before embarking on a Mediterranean cruise. I would not have stayed here otherwise.

The room was smallish but comfortable, and classy. The public areas were also nice. The front desk was helpful with currency exchange, as was the concierge with answering our questions.

The location is convenient to the Spanish Steps, and the Villa Borghese.

Breakfast was included with our room, and what a buffet they have! Everything you could want was there, including champagne, and all of it was delicious. I would not have paid the 35 Euro asking price for it, though.

Nice place, but I'm not rich enough to make a habit of it.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, November 28, 2012
Dear Freyja S,

Thank you very much for taking time to post a review, we are delighted to hear that you enjoy your stay and that both the location and the service were up to your expecxtations. We do offer quite various packages and promotions through out the year and we do hope to have the opportunity to welcome you soon again.

Sincere regards,
Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 24, 2012

Can't say anything good about this hotel. Not a 5 star property not even a 4 star. It does shame to the Intercontinental brand. I did not expect a room that was not much bigger than a closet, with a terrace that look out at a brick wall. The bath tub was so narrow (to fit into a sub sized bathroom) you could not move your feet more than a few inches apart. Despite a request to the front desk the bathroom faucet leaked during our entire 3 night stay and stains on the floor tiles around the toilet were never cleaned. Strange noises from the floor above were never addressed (like cart being pushed across the floor) and even the doorman was rude (when we cancelled a taxi he had called, at the last minute.) Not helping were the prices for food and drinks (17 euros for an average desert) or the failure to make up our room, an hour after the request, while we waited in the lobby. If location is a factor, remember that this hotel is at the top of the Spanish Steeps, meaning you transverse 138 steeps going and coming, each time you walk toward the city center and the designer shops/ return to the hotel. A nearby public elevator is filthy and smells of urine, also it only operates until 9:00 P.M. & and is reached by a dark, isolated street (the hotel staff did not even tell us about the elevator).

Room Tip: Do not stay in standard room
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, November 28, 2012
Dear Candoer,

Thank you for sharing your experience on TripAdvisor.

It is with great regrets that I learn about your disapointment.
We are very attached to the quality of service delivered and do appreciate to be informed when our guests seem not fully satisfied.

The InterContinental De La Ville Roma, previously a convent, is an historical building in the heart of Rome.
The hotel is a 5 stars traditional property successfully passing the very regular quality and service controls conducted by our mother company IHG and the Italian ministery of Tourism.
The rates we apply for room and for service are regularly benchmarked with other 5 stars hotel within the aeraa.

We try to provide the best guest experience possible, and we take continuously the necessary steps to improve our product and service. We are continuously refreshing our furnitures and interior of rooms in order to always meet our guest's expectations and we are working on a renovation plan.

Your comments have been shared with our management, we still hope to have the occasion to welcome you again and do remain at your full disposal.

Sincere regards,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Top Contributor
57 reviews 57 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 24, 2012

Location size of room and good service
Do u need anything else ?
very cleane
Good breakfast
As always helpful consierge
Our second time in the same hotel in rome
Yes we pay for the Internet
But the to towels water bed etc was great
It is our second time

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, November 28, 2012
Dear Michaela55,
Thank you very much for your kind comments on Tripadvisor.
We are happy to learn the that you enjoyed your stay with us.
Our staff are definetly very attentive to guests needs and I am glad to hear that you have a warm and friendly encounter every time you stay.
Thank you again for posting a review and for being such a great customer, we look forward to seeing you again in the future.
Kind regards,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suffolk
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 23, 2012

Having stayed in many IHG hotels (Holiday Inn & Crowne Plaza) we thought we would treat ourselves whilst in Rome. Unfortunately this hotel did not deliver, which was not only because the room was dull and unwelcoming (without tea & coffee), but mainly because it was so damned pretentious!!

As my title suggests the location is great being only a few yards from the Spanish steps and within walking distance of the trevi fountain, Fontana tridente, and Villa borghese. There are also many good restaurants nearby.

Room Tip: Try the Hassler up the road!!!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, November 28, 2012
Dear Kingofclare,
thank you for your feedback on Tripadvisor.
We are pleased you enjoyed the location of our hotel.
We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the service you received.
Your comments have been shared with our teams and we look forward welcoming you soon to show you how devoted we always are to your satisfaction.
Kind regards,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corvallis, Oregon
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 17, 2012

Although you have to pay for the extras, including a high cost for wifi, the InterContinental is the perfect location at the top of the Spanish Steps. Their brunch was fabulous and the service excellent. The concierge was unfriently and not helpful, but other hotel staff were great. We loved our room and the architecture of the hotel was a real treat. The brunch was amazing and room service prompt. Just a friently warning - Rome taxi drivers will rip you off every chance they get. Be careful and discuss the cost before you get in. However, the taxi drivers are considerate - they cover the meters so you don't see how badly you're being taken. We always use EuropeanDestinations for our trips to Europe and we arrange the transportation to/from the airport through them as part of our package. Thank goodness this time was no exception, but we learned to take care after the first time of using a taxi to get across the city.

Room Tip: Our room was on the fifth floor and we loved it. Brunch is served on the second floor. It's ea...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, November 28, 2012
Dear Green53,
Thank you for your comment on TripAdvisor.
I am happy to see that the location of our hotel was convenient to you and that the service was up to your expectations.
The quality and consistency of service is our highest priority and I regret to learn that you have experienced some lack of consistency on the behalf of our concierge. We usually receive good feedback for our concierge, anyhow
your feedback has been raised with the management and teams and some corrective actions have been taken.

We hope to have the opportunity to welcome you soon again.

Sincere regards,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Stone, Virginia, United States
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 15, 2012

Location, location, location! This hotel overlooks the Spanish Steps and is within an easy walk of lots of attractions. It is a grand and comfortable place with a very helpful and attentive staff. The rooms are clean, comfortable and offer great amenities. If you are a Virturuoso traveler upgrades are available. Breakfast is served in the plaza area and offers an amazing assortment. Dinner, during the warmer months, is served at "La Piazzetta", a roof top setting with astounding views of Rome. While a bit on the pricey side The Intercontinental is worth the extra dollar/euro.

Room Tip: Ask for a room with a balcony
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa_Schipilliti, Sales & Marketing Coordinator at InterContinental de la Ville, responded to this review, November 28, 2012
Dear Peter C,
Thank you very much for taking time to share your experience with us.
I am happy to see that the location of our hotel was convenient to you and that the service was up to your expectations.
We are always working to be the best hotel around, and comments like yours will help us to do this.
We hope to have the honor of serving you again in the future.
Sincerly,

Vanessa Schipilliti | Sales & Marketing Coordinator
InterContinental De La Ville Roma
Address: Via Sistina 69 00187, Roma, Italia
Phone: +39 (0) 6 67 33 9217 | Fax: +39 (0) 6 67 33 9332
Email: vanessa.schipilliti@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental de la Ville

Address: Via Sistina 69, 00187 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#68 Business Hotel in Rome
#103 Luxury Hotel in Rome
#190 Family Hotel in Rome
#228 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental de la Ville 5*
Official Description (provided by the hotel):
There s no better place to begin your experience in the Eternal City than InterContinental De La Ville Roma. Our location at the top of the Spanish Steps is the ideal base for shopping, sightseeing and attending cultural events. Within a short radius are Trevi Fountain, the Colosseum, Via Condotti, Piazza di Spagna and the Borghese Gallery, and even more. InterContinental De La Ville Roma, your best choice to enjoy the Eternal City. ... more   less 
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Also Known As:
Intercontinental De La Ville Hotel Rome
De La Ville Intercontinental
Intercontinental Hotel Rome

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