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“ISN'T THE BEST, BUT WASN'T THE WORST” 4 of 5 stars
Review of Hotel dei Borgognoni

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Hotel dei Borgognoni
4.0 of 5 Hotel   |   Via del Bufalo 126 | Piazza di Spagna, 00187 Rome, Italy   |  
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10% off room rate
Ranked #150 of 1,263 Hotels in Rome
GreenLeadersBronze level
Mililani, Hawaii
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
“ISN'T THE BEST, BUT WASN'T THE WORST”
4 of 5 stars Reviewed October 1, 2013

Let's start with the positive: The young, female front desk clerk is an exceptional individual. She was consistently warm, friendly and accommodating to her guests. She even helped us call a restaurant to cancel our dinner reservations, because we were dead tired from 30 hours of transit. She made up for the lack of courteous which was clearly apparent in the other male front desk employees. The room she upgraded us to was an extra quiet triple room with a private verandah and separate sitting area on the fourth floor. The king size bed was super comfortable and the individual climate control made for a pleasant stay in the warm and humid weather of early September. The real plus was having the convenience of a small market right next door as well as being situated in a central location with unrestricted access to privately hired transportation services.

Now for the negative: Having never visited Rome before, I combed through countless reviews before deciding on where to stay. If you're wondering about this hotel and about the numerous negative comments regarding staff members along with the noise level facing the street, I will confirm those remarks are absolutely true.

First off, if you're not familiar with the layout of the property, it would be wise for anyone to ask questions. After all, the price you pay to stay at this hotel is quite expensive for what you get. However, should the employee you happen to be corresponding with consider your questions to be too specific or too many, you might be met with impatience, apathy, and even rudeness. Such is the case with Enzo, a very poor example of hospitality especially for someone in the hospitality industry.

Second, when reviewers state that rooms in Rome are small, that's really an understatement. For a two people in a triple room, we were cramped. The poor use of square footage contributed considerably to this negative aspect. Also, be forewarned, the tub and shower combo lacks an adequate shower enclosure so you'll need to strategize about how to position yourself while taking a shower in order not to flood the entire closet-sized bathroom with overspray. Good luck!

All in all, as long as you're not planning on staying for very long, this might be a good choice because of the location, the quiet nature of the non-street facing rooms, the market next door, elevator access, and the complimentary buffet breakfast included with your stay.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borgognoni, Direttore at Hotel dei Borgognoni, responded to this review, October 14, 2013
Thank you for exposing the positive experience.... Debora (the young female) is a great person, she always tries to do her best with every guest.

When you arrived in the early morning, thinking to be helpful after 30 hours of travelling, we give you immediately a room ( at that time the hotel was fully booked), this has been done assigning you a room on our last floor. Yes, was not a large room but was the only one available at that time.
Is very important for us, if a gust does not appreciate the room, all our staff will always be vey happy to show an attentive room. At the Borgognoni every accomodation has is own “story and life”, and every room is different, this is the beauty of this hotel.

I spoke with Enzo, trying to understand what happened, as we always receive good feed backs from other clients, but what counts our answer know... , to write that he is the “best”, has no value, I hope that other clients will give different opinion on ENZO, I’m sure about this ….let’s see.

Our job is the best!!!, every day we are living experience together with many guests coming from all over the world, we tray always to understand any kind of request and to accept any kind of feeling, this is our goal, hope to see you at the Borgognoni.
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421 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2013

You can walk to eveywhere from here. Very close to Trevi Fountain, Spanish Steps and main shopping district. Very close to where you can catch a shuttle to the port (should you be on a cruise... FYI a cab ride to the port costs about 130 Euros so the shuttle is the way to go. You can walk there from this Hotel)

Some things in the hotel didn't work - like the movie channel or the Jacuzzi part of the bathtub but this really didn't matter to me. The service was great and the staff was excellent. Breakfast was OK. There is a cheaper breakfast place across the street. Hotel is also next door to a mini mart so it is very easy to buy extra water or whatever else you need at the store.

I walked to the Colleseum from the hotel - it was about 20 minute walk but I didn't mind because it was a gorgeous walk. I had no need for a cab because this hotel is literally within walking distance of eveything. I am younger though and in "average" shape (not an athlete but still no problems walking around).

I would stay at this hotel again. Location. Location and really 5 star service at a 4 star hotel. :)
I got a deluxe room which was LARGE and included a king bed. Great size for a European hotel.
VERY SAFE neighborhood. As a solo female traveler - that's always important to me. I was fine walking around in this neighborhood at night on my own.

Room Tip: Superior rooms are huge. I had a king bed and a large bathroom. Courtyard rooms didn't look w...
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borgognoni, Direttore generale at Hotel dei Borgognoni, responded to this review, September 23, 2013
Great words from your comment about our hotel, "….really 5 star service at a 4 star hotel…." We really care for service and atmosphere. You are also right to say that the area where is located the borgognoni hotel is extremely save and quite, due also to many public and government offices, and our Parliament in only 300 meters by foot from us, this maybe can help!!!
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Ottawa, Canada
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed September 17, 2013

My husband and I stayed for 3 nights and overall, we liked the hotel. Location, location, location! Service was generally efficient and friendly. Included breakfast was very good. The small room was pretty, clean and comfortable, with ample storage. WiFi worked well, but we had to pay for it in our room, which this day in age, seems ridiculous. Given the room prices, the hotel should include it.
The hotel ignored my request for a room overlooking the garden...which was a bit of a disappointment.

Room Tip: There were rooms with patios in the garden which we would have liked.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Borgognoni, Direttore at Hotel dei Borgognoni, responded to this review, October 10, 2013
3 days stay in Rome is a perfect time to have a nice overview of the city. You can really get into the history, visiting the main museums, but also the real roman life that is very active, especially at night. Hotel dei Borgognoni is really in the middle of this “active life” but also in the meantime our street is quiet and peaceful.

Very often, Hotel Dei Borgognoni during low season (for example December, January, February or August) offers special rates with a minimum stay of three nights. As you noted, you can come with many luggage as we have in al rooms very large wardrooms with plenty of space.

Regarding the warm and polite welcome of our front desk personal, I’m happy to hire it, but I’m also sorry that you find “ridiculous” to pay Wi-Fi service (only) in the room, even if is TOTALLY FREE IN ALL COMMON AREAS OF THE HOTEL. Just for your information, if you book a double superior room, wifi is complimentary also in the room , and in this category you will find also coffee & tea facilities complimentary.
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São Paulo, São Paulo, Brazil
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 16, 2013

Excellent location in Rome. Close to Fontana de Trevi and to bus stops. Stayed here with my two teens in July. We had a big room, with a separate bed in a separate area. Big bathroom. Lobby is very nice, with a nice living room. Breakfast is very good. Overall, the staff was very nice. They offered to keep our luggage until check in time, and even gave us the room early. They arranged taxis, maps and tours. There is a supermarket next to the hotel, which is very convinient. I shall stay there again. Not cheap, but what is cheap in July in Rome...?

Room Tip: The room for 3 is big, and has a separate area for the 3rd person. I know there are rooms with a bal...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Borgognoni, Direttore generale at Hotel dei Borgognoni, responded to this review, September 23, 2013
viva Brazil !!!! we really enjoy all our Brazilian guests...... evvia!!!
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Stittsville, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 3, 2013

having only one night left in Rome, Italy my husband and I stay at this newly renovated hotel in the heat of the city. Steps away from the Trevi fountain and the Spanish steps we were surrounded by wonderful little restaurants and shops, small takeaways. The room was clean and comfortable. A deep soaking tub to let travel lag drain away. The breakfast the next morning was a large assortment of breakfast food as well as hot food served quickly and made fresh. We would certainly stay there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Borgognoni, Direttore generale at Hotel dei Borgognoni, responded to this review, September 24, 2013
As you say “newly renovated hotel” this feeling comes trough all our investing in the last years, recently we refurbish our cafeteria/breakfast room, we also add more variety at our buffet breakfast. Last week we changed all the moquet on the 2 and 3 floor and more in going on……surprise!
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new york
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

Great hotel and excellent value. Rooms were clean and staff was great. The location was perfect for touring the city. Breakfast was bountiful. There was a charge for in room wifi but that is the only complaint I have.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ipswich, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 20, 2013

My family and I spent a few days in Rome during August. It is our first visit so we did not know what to expect. I chose this hotel because of recent good reviews and we were not disappointed. I booked two rooms for us.

Rome was hot and it was the summer break. Apparently, the 15th of August is a public holiday so most of the city is shut during that week.Most of the restaurants that were recommended to us were also closed due to the holiday.

Now to the Hotel dei Borgognoni; First of all, there is nothing too fancy about the hotel. It is small and in the middle of gobbled side street of Rome. The room is of good size (by European standards). Our bathroom had a jacuzzi (an added bonus to relief the strain of walking most of the day). The water flow from the shower was pretty strong. The air condition was working very well (it was terribly hot in Rome). There were enough power sockets in the room and one is British standards. The double bed is large and comfortable. The walls are well padded. The window opens at the hotel rear garden and terrace.

Buffet continental breakfast was included with the booking. It included hot and cold items that were freshly cooked. The bread and bakery were equally fresh. The cappuccino and espresso were equally fresh and excellent. You must try the red orange juice from Sicily.

The hotel is located in the Trevi/Spagna region of Rome on a small street called Vie Di Bufalo. The building in front of the hotel had a sculpture of a buffalo's head at its entrance. The hotel is located equi-distance between the Spanish Steps (North) and the Trevi fountain (South). It takes less than 5 minutes walk to reach either location. A 10 minute walk north takes you to the beautiful Villa Borghese with its museum.

A 10 minute walk down south is the Pantheon and a further 10 -15minute walk can take you to the Colosseum. The Vatican is a 10 minute drive to the west of the hotel. So you will notice that you are in the middle of the touristy and old part of Rome.

Food and drink is in abundance (there is a nearby Burger King and McDonalds). Most of the restaurants in the area serve good quality Italian food, not to mention the Gelati shops (a must at least 3 time a day). A couple of Roma's best gelati shops are nearby, one is around the corner from the hotel and the other is beside the Trevi fountain.

The hotel also benefits from a SPAR store (similar to express Tesco store) adjacent to it. The store was useful because we bought loads of water bottles due to the heat. Next to the SPAR is a small pharmacy (came in handy because my little daughter needed a strip plaster). On the main street, Via del Tritone, there is Vodafone and TIM stores. Also, a couple of taxi ranks are available on same street ( a 2 minute walk from hotel).

Thus, the hotel has an excellent location for tourists and the accommodation is of good quality. So why did I rank it as Excellent? the answer is the customer service, plain and simple.

From the moment we arrived till we left, we were showered with extreme hospitality. There is a single machine at the reception to process check-in or check-out. To compensate for that, the second person at the reception and concierge greeted us and started to chat about Rome and Italy. We did not notice the time it took before we had checked in.

The hotel and staff are all too aware of their customers requirements. They clearly knew we weren't there for a luxury spa. We were there to spend most of the time outside the hotel looking at Rome. When we were back to the hotel, we were greeted with genuine smiles, the rooms were done more than twice each day, the beds were comfortable, everything worked properly, and a good breakfast (the only meal at the hotel).

We were really impressed that the hotel does exactly what it says on the tin. I got 110% for what I paid for. It is a small hotel in middle of tourist part of Rome. The accommodation is very adequate and staff are wonderful. What more do you need?

If I had to pick a negative is that the rooms did not have an iron. If you required one then you would have to wait till the maids arrive after 8 in the morning. But that just ought to tell you how well everything else is with the hotel.

All that is left for me is to say, Molto Grazie Hotel dei Borgognoni for a wonderful summer holiday.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel dei Borgognoni

Address: Via del Bufalo 126 | Piazza di Spagna, 00187 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Airport Transportation
Hotel Style:
#6 Green Hotel in Rome
#62 Luxury Hotel in Rome
#113 Romantic Hotel in Rome
#197 Family Hotel in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel dei Borgognoni 4*
Number of rooms: 50
Official Description (provided by the hotel):
Boutique hotel with 51 rooms ( 4 star superior) all renovated recently. Free WIFi in all public areas is available. Garage and two Meetings rooms are also available for all guests. Dei Borgognoni is located in the best area of Rome, just 4 minutes to the Spanish Steps and via Condotti, and 3 minutes from the Trevi Fountain. ... more   less 
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Also Known As:
Dei Borgognoni Rome

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