Let's start with the positive: The young, female front desk clerk is an exceptional individual. She was consistently warm, friendly and accommodating to her guests. She even helped us call a restaurant to cancel our dinner reservations, because we were dead tired from 30 hours of transit. She made up for the lack of courteous which was clearly apparent in the other male front desk employees. The room she upgraded us to was an extra quiet triple room with a private verandah and separate sitting area on the fourth floor. The king size bed was super comfortable and the individual climate control made for a pleasant stay in the warm and humid weather of early September. The real plus was having the convenience of a small market right next door as well as being situated in a central location with unrestricted access to privately hired transportation services.
Now for the negative: Having never visited Rome before, I combed through countless reviews before deciding on where to stay. If you're wondering about this hotel and about the numerous negative comments regarding staff members along with the noise level facing the street, I will confirm those remarks are absolutely true.
First off, if you're not familiar with the layout of the property, it would be wise for anyone to ask questions. After all, the price you pay to stay at this hotel is quite expensive for what you get. However, should the employee you happen to be corresponding with consider your questions to be too specific or too many, you might be met with impatience, apathy, and even rudeness. Such is the case with Enzo, a very poor example of hospitality especially for someone in the hospitality industry.
Second, when reviewers state that rooms in Rome are small, that's really an understatement. For a two people in a triple room, we were cramped. The poor use of square footage contributed considerably to this negative aspect. Also, be forewarned, the tub and shower combo lacks an adequate shower enclosure so you'll need to strategize about how to position yourself while taking a shower in order not to flood the entire closet-sized bathroom with overspray. Good luck!
All in all, as long as you're not planning on staying for very long, this might be a good choice because of the location, the quiet nature of the non-street facing rooms, the market next door, elevator access, and the complimentary buffet breakfast included with your stay.
- Official Description (provided by the hotel):
- Boutique hotel with 51 rooms ( 4 star superior) all renovated recently. Free WIFi in all public areas is available. Garage and two Meetings rooms are also available for all guests. Dei Borgognoni is located in the best area of Rome, just 4 minutes to the Spanish Steps and via Condotti, and 3 minutes from the Trevi Fountain. ... more less
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- Also Known As:
- Dei Borgognoni Rome