We booked a luxury room for our 10th wedding anniversary and upon arrival were amazed at the room they had allocated to us! It was on the 3rd floor at the front of the hotel, was a reasonable size but the carpet was very marked and the bathroom was disappointing as the bath was cracked and all of the grouting was discoloured etc. The air con was very noisy as if it was very old. It did drown out the street noise though!! The bed was comfortable and I was relieved that at least that was good! We complained immediately but were told we could not have another room until the following day. The other room they eventually offered us was on the 5th floor with a balcony and although it was smaller, it was cleaner so we took it the next day.
We had emailed the hotel in January to advise them we wanted this trip to be special due to our anniversary but it was plain to us that no one in the hotel knew it was and so we were disappointed by that. Even when we explained that we wanted a good room as we had booked for that, they were very non committal about which room they could offer! The 4th floor has absolutely amazing rooms and we never saw anyone come out of those rooms dispite asking if we could be moved in to one and being told the hotel was full! We think they keep them for show or for a really special guest so that they stay special rather than tired like most of the other rooms!
The food was great, although expensive, but there again Rome is very expensive with the pound being so poor against the euro. We had a meal at the hotel for our anniversay and were happy with the quality of food and one waiter was great!
We would say that the more you get used to the hotel and Rome the more you warm to the hotel! By the end of our stay (3 nights) we decided we would go back but would bargain hard with the hotel!! The beds were extremely comfortable and rooms on the 5th floor are very quiet and air con was good too. Shame that you don't even get complimentary water in your room though as coffee/tea/coke etc are 9 euro each!
If you go to this hotel do not expect a typical 5 star as it isn't as smart as you would expect, but we have stayed in expensive hotels and not slept well due to uncomfortable beds so...! The location is second to none, but the standard of english spoken is generally poor so caused some problems. So a mixed bag really but generally good. Do not expect luxury unless you get a room on the 4th floor!! And do not expect an English approach - very Italian!!! It's a hotel that could be amazing but needs more updating!