There was a mixup upon check in as we were unable to gain Wi-Fi access, important because of our business. Lack of communication with Reception Personel and attitude, and we were moving to another hotel when the new Head Concierge came upon the scene. Massimo Mazzola was professional and competent and knows that it is the Guest who should come first and not the Staff. We were moved to another room because of the Wi-Fi access problems and this room turned out to be the Suite which is beautifully and tastefully decorated, large and luxurious, with a most fantastic bath. It was so fine that we decided to drop our complaints about Wi-Fi access and use the free Wi-Fi at the corner cafe.
I don't think a would-be five star hotel should charge for the Wi-Fi, especially when it is literally not available. (We did not pay for this non-existent service). For its part, the hotel should inform guests of this up front and let them know of the free Wi-Fi access on the corner. Likewise, the hotel called a cab and we had to pay for the cab from wherever they received the call to the hotel before the meter even started. It would have been helpful to know that there is a large cab rank at the Spanish Steps just a block away. There is also an ATM there but the staff had no knowledge of this or if they did were not forthcoming with the information.
We knew more of the area after staying there for four days than any of the staff who we felt should have known the answers to questions guests are most likely to ask (Wi-Fi, ATM, cab ranks, etc.) When the Head Concierge or his assistant are not on duty the English of the rest of the staff is extremely limited.
The excellent Massimo Mazzola might be able to save this hotel from itself. He is certainly trying.
- Also Known As:
- d Inghilterra Hotel Rome
- d Inghilterra Hotel
- Hotel d Inghilterra
- Official Description (provided by the hotel):
- Charming comfortable Hotel; set in one of the most artistic & elegant centers of city; near Via Condotti & Spanish Steps. ... more less
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