Wow Rome was pretty crowded this week! We have just come back after staying in two different hotels in this wonderful city. Both of the hotels were listed as 5 star (if you pay attention to such things) and the second hotel review will follow...

I was really looking forward to this hotel, I like places with a bit of history, and turning up here felt a little like arriving on the Grand Tour, rubbing shoulders with the likes of Keats and so on. The location could not be better, the area is perfect for shopping, and near some lovely restaurants, quite quiet at night but within walking distance of pretty much everywhere you want to go. The staff recommendations for restaurants were great, and we had some fantastic meals thanks to them.

The hotel room was small but pretty, and the various lounges and the bar were cosy and fairly elegant, the whole place looks good, although the restaurant is a bit of a let down in this respect - neither comfortable nor stylish, and not really a 5* breakfast sadly. The bathroom was not good, very shabby with dilapidated plumbing.

All in all I enjoyed our stay here, the staff were helpful and friendly, the room itself was comfy, but it needs to improve things like the bathrooms, the breakfast (crowded, small restaurant with an unimaginative buffet, speakers pumping out modern jazz at 9am) because when you pay these rates you do kind of expect better, and it can't just rely on it's position to get by.

I nearly gave this 4 out of 5, for the staff mostly, but on reflection I think they need to do a bit more - especially after staying in our next hotel in Rome which really was a great experience.

We just returned from a three day trip to Rome. We were a family group of 7 (ages ranging from 13-68 yrs) and all were very happy to have stayed at the Hotel D'Inghilterra. When looking at hotels in Rome near the Spanish Steps, we were undecided between the Hotel Intercontinental and the Hotel d'Inghileterra. We finally ended up chooing the Hotel D'Inghilterra because the Intercontinental was at the top of the Spanish Steps and this meant climbing up and down those 138 steps perhaps several times a day !!

What we liked about the hotel :
1) Each room was decorated differently. We were four rooms (1 TRP, 2 SNG and 1 TWIN). None of us could say the rooms were small.
2) The bathroom amenities were of a very good quality and there was enough.
3) Housekeeping was very friendly. Ok - did not speak much Engish but their smiling faces and enthusiasm to assist made you overlook this. We were very lucky. We had Ms. Christina taking care of us and she was excellent with her care.
4) The Reception - Ms. Celia. Thumbs up to the Hotel for hiring her. Perfect in customer service. Always willing to assist and solve your problem. Always a smiling face. We didn't know that most restaurants were either closed or required advance reservations for the 24th of December. We had no hope but she spent more than half an hour trying to find us a place to dine. Thanks to her our last evening in Rome was very memorable.
5) The Concierge - Mr. Massimo. You can not find a more professional Concierge. Takes his job very seriously and has excellent knowledge of Rome. Recommended some very nice restaurants and also let us purchase advance tickets to the Collosseum and the Vatican so we would not have to wait in those horrendously long lines.
6) Location is excellent for shopping : Dior, Fendi, Gucci, Prada, Hermes, Moncler, etc... are only steps away. All designer shops are within walking distance. Either on Via Condotti, Via Frattins, Via Bourgogna, Piazza di Spagna or the side streets. Shopper's Paradise !!
7) Location is also excellent for walking to many sights such as Fontana di Trevi, Piazza Navona (where there are Xmas markets during this season),...
8) The building is quite old so most of the furniture and decoartions are antique adding a historical touch to your stay in the hotel.
9) Lobby is divided into little quarters so a group can easily find privacy - as if you are in your own home.

things that could be improved :
1) there was a strong smell in the corridor for all three days. It was like a waste smell. Did not bother us because it did not affect the rooms.
2) Breakfast buffet : bread selection, juice selection, fruit selection is sufficient. However I think olives, more cheese, hard boild eggs could be added.

Would we stay in this hotel again if we visited Rome ? Definitely !!

We recently spend 4 days in d'Inghilterra and I wish to commend the outstanding service of the combined Front Desk and Concierge under Head Concierge Massimo Mazzola.
Throughout our stay the group took care of all our needs, whether in the room everything was functioning or not, or in understanding our very particular wishes in what to visit and where to dine! Their service was always with a smile and real intention to please us.

I have stayed at the Hotel D'Inghilterra numerous times in the last couple of years. And, yes, there have been problems. But now there is a new General Manager and things are looking up. I just returned from Rome last week and spent 4 nights at the hotel. The carpets are all new and looking great. The front desk has some new faces and they are much more friendly and helpful than before. Even the WiFi is working better. The lobby has been remodeled and looks great also. I think this hotel deserves a second chance. The location is sooo amazing and perfect.
I believe that rooms on all floors except for 2 have been recently refurbished. If you're booking the cheapest room on a discount website, you may get one of the older rooms, so be careful.
I will definitely stay there again and I'm looking forward to seeing even more improvements.