I booked into this hotel as I was visiting my sister who lives a 2 minute walk away from the hotel and I wish I hadn't! From the moment I arrived at the front desk I should have taken the lack of a welcome greeting, the sloppy manner in which we were dealt with, the lack of being offered help to take luggage to the room as a 'get out' sign but I persisted as I thought we all have 'off-days'. The breakfast was pathetic (minimal and hot food was cold), the front desk staff never warmed up above zero, the bar during the day is a disaster (you need to wait as the bar man chats to a colleague for 20 minutes before coming over to ask whether you would like to order a drink), the price of €27 for wifi access is a rip off. When one books into a hotel which claims to be 'luxury' you are prepared to pay for those little extras but this is a hotel passing itself off as luxury and there is no comparison with other hotels of the same category in Rome for example the Eden, Hotel de Russie, Baglioni. In fact if you wish to stay in a hotel in this area of Rome I would suggest the Villa Aldobrandini - 5 minutes from Villa Borghese. Unfortunately, it may be an upmarket area but the pavements are covered with dog poo (even the owner of the hotel allows his dogs - who are walked by his house staff, foul the pavements in the vicinity willy nilly - what is it with Romans and their dogs, have they never heard of scooper poopers?). I would not recommend this hotel to anyone, EVER!
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