From the word go, we knew it wasn't going to be all roses at the Regina Baglioni. What set this hotel apart was no welcome, not even a smile, followed by an aloof receptionist who looked at us upon check-in as if to say "What are you doing here?". He then begrudingly showed us to our room, only to discover that the window was broken, allowing no natural light or fresh air.

When we brought this to the hotel's attention, to their credit, they promptly moved us next door to a room that was satisfactory and the room type which we paid for.

At breakfast we were met by even ruder staff and it felt like the we were in the room of the living dead! Even the interior furnishings and dull lighting gave it no atmosphere. We waited 10 minutes to be asked whether we would like coffee or tea.

That day, after spending 6 hours in 32 degree heat walking the streets of Rome taking in the sights, we headed back to our so-called 5 star hotel only to find that the room was in the state we had left it at 8am. My wife first called reception, except no one picked up the phone, so then walked out to find the housekeeper standing in the hall. She asked why the room wasn't made up, only to be told that we didn't have our sign on the door (mind you, there was no sign to hang there).

My wife (who is a travel agent and booked this hotel!) proceeded to vent some steam at the Conciege, again only to be passed down the line to Reception. We then had to wait half an hour for our room to be serviced. We waited in the lobby where no one informed us that our room was ready. We eventually got back to our room and again, to the hotel's credit, they brought us a botttle of wine and note from the General Manager with his apologies.

Upon check-out, not one staf member asked us how our stay was. Fortunately, our 6 cent phone bill was scrapped.

Ultimately, it is a shame that the hotel rests on its laurels and has become a most medicore 1 star establishment. It was disappointing that our last two nights of our honeymoon were somewhat of a let down. The other beautiful hotels in which we stayed in Europe we could not recommend highly enough.

First of all, in answer to the previous review, there most definitely was excellent high speed internet in the room.

Beyond that: it's not really what I'd call a 5 star hotel. Processed, tasteless orange juice at breakfast, shockingly small room and bathroom, all very clean and nice enough but decorated in a fussy brocade-and-fleur-de-lys style that to me is more oppressive than luxurious. For this much money I am sure something much more special can be found in Rome. And the Via Veneto is not the most atmospheric of locations, though it's within walking distance of many awesome things.

This is the worst hotel I have ever stayed at. I don't mind paying top dollar for a 5 star hotel, but this hotel is a dump with rude staff.

1. old, old rooms with torn worn drapes, carpets and bedding
2. old disgusting bathroom
3. antiquated electrical system
4. NO INTERNET SERVICE - they will tell you they have it, they are lying
5. no conciere service
6. indifferent staff with no concern toward their guests
7. Very LOUD, we were unable to sleep due to motorcylces roaring up the street and excellerating in front of the hotel all night long.
8. Construction work right outside hotel with street dug up.

My husband & I stayed four nights at the Regina. After a long harrowing plane flight, we arrived nine hours late. The staff was wonderful in reccomending a close restaurante with good food. The staff was excellent, helping us with all of our needs. The Spanish steps and trevi fountain are about a 10 minute walk. The metro stop is close to the hotel. Our room had a balcony that overlooked the US embassey. I found ants in the bathroom the first night. The staff offered another room, which did not have the view. I declined the exchange of rooms and the staff took care of the ant problem that night.
Breakfast is continental - good fruit and some good pastries.
I really enjoyed my stay and would return to Baglioni Regina if we return to Rome