A lovely hotel overall. The rooms were incredibly spacious, clean, well-lit, and nicely decorated. The staff was for the most part very attentive and friendly. Check-in did take quite a while. Not sure why, possibly short-staffed at the time we arrived, and both people in front of seemed to taking longer than normal. The lobby was very pretty. The bar was expensive, but the staff was friendly and we received a very nice tray of free appetizers.
The bed was very comfortable and we had no issue with our room being too hot if we did not leave the key like another reviewer said. And it was HOT when we were there.
The buffet breakfast was pretty substantial with hot and cold items, and they even had a small area that was labeled gluten-free.
The elevators are small and one of them was broken for about 1/2 of our 2 day stay. The other one broke.... with myself, my husband, my son and another guest and her baby. We were stuck between 2 floors for about 40 minutes, until finally we convinced the lady from Malta that she could fit through the opening at the top of the elevator which was the bottom of floor 3. We all managed to get out safely. Now in America, you would assume someone would take a report. In Italy, apparently not. We all just left and went back to our rooms. In our litigious-happy country, we are bombarded with ads and other media that if something goes wrong, it’s someone’s fault, and we should be compensated. Sometimes things just go wrong…anything electrical eventually fails, and hopefully when it does you don’t go crashing down 3 floors or get cut in half as you crawl out of the elevator and it falls.
On checkout the next morning, I did mention that we were one of the families stuck, and we received a nice apology from the manager and one free night stay. OK, I'll take it. Another great story to share – how many people can say they were stuck in an elevator?
We had three rooms between our group and they got two correct. One of the rooms needed seperate beds and they were initially put in a very small room with only one bed. It was straightened out, but only after several hours of waiting for another room to open up. We all got double deluxe rooms and there was a difference in sizes of all of them. I think maybe the final room was not what we paid for, but it was late and we just took it.
I was able to use my signature Visa and got a discount of about 25% off the best rate I could find elsewhere. We also received $25 bar credit per room, free in-room wifi, and free breakfast. You have to book it using it. I booked through Kiwi collections to get this rate.
I think some of the shortfalls in my eyes were because I am comparing them to other "5-star hotels" in the US. To me, part of the adventure of traveling is realizing that things can go wrong, and your reaction and the response of where you are staying, the waiters, whatever, is what you should judge, not the fact that it went wrong.
I would not hesitate to stay here again.
- Official Description (provided by the hotel):
- Set at the highest point of Rome in a Liberty style building on Via Veneto, shrine to "La Dolce Vita", the hotel's classic style alternates with the Art Déco touches of the rooms and the contemporary design of the glamorous Brunello Lounge & Restaurant. Above it all, a glass-walled rooftop floor blends a sophisticated venue with stunning vistas towards the Vatican, the Colisseum and the other historic monuments of Rome. ... more less
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- Also Known As:
- Regina Baglioni Hotel
- Regina Baglioni Rome
- Baglioni Regina Rome