You may think this is a bad review. I promise you it is the truth down to the final punctuation. Hotels.com gave me a refund.
I think the best feature of our stay was the mold on the shower head. Either that or the water leaking onto the floor from the bathroom ceiling or blood stained mattresses. Either one or the other, I can't decide.
The air conditioner did not work and the thermostat shocked me when I touched it. Every morning I woke with a pain in my back. When the thermostat started sparking into the room (in all seriousness) we called for maintenance and after 45 minutes and three more calls the repairman arrived but would not fix the problem without another call to hotel management. He actually tried to convince us that he had indeed solved the problem multiple times but it was clear after our multiple complaints to management that he just did not want to get into the ceiling and actually fix the problem, providing the luxury let alone the safety that $450 a night should pay for.
My wife and I asked for a queen bed, but found that we actually were given 2 cots pushed together. My sister who came with us was promised a cot, but got a very small broken pullout with what we can only assume was a blood stain. Our sheets were never cleaned during the entirety of our stay despite requests.
We were also followed into the hotel by a man in the evening and the hotel offered no security to alleviate the situation. Instead, they allowed him to follow us. We evaded him by switching floors on the elevator a couple of times.
Our card keys to the room didn't work, we had to have it replaced several times and by the end of our stay they had quit working all together. A call to the front desk did not solve the problem, I was told they were to busy to deal with our situation, but when I had gone down the girl behind the counter I spoke to was alone and literally playing an online video game called "Vampire Wars." The same happened when I wanted to know how much the water was in the refrigerator. I asked the price and she told me to come down and check for myself. She was again too busy playing "Vampire Wars."
The room was overall very gross and disgusting. The walls were padded and VERY dirty, as were the curtains. The floor in our room was VERY stained and had obviously been in need of a vacuuming for maybe the past six months. Both the Sink and tub did not drain, and when you flushed the toilet water and excrement would splash out onto the floor mixing with the water already dripping from the ceiling.
I would only recommend this hotel to someone I wished to succumb to small pox or perhaps a remnant of the plague virus, and at $450 a night I wouldn't recommend it to anyone at all. Steer clear, there are better hotels in the area.
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