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White Hotel: Traveler Reviews


Hotel class 4.0 of 5
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Via In Arcione 77, 00187 Rome, Italy
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Reviews you can trust

84% Recommend
3.5 of 5 stars 105 reviews
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[ Date ] [ Rating ]
rm 201 was the worth room I have ever paid for.

White Hotel

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1 of 5 stars
sleepdeprived08   1 contribution
fayetteville
May 28, 2009 | Trip type: Friends getaway
0/1 found this review helpful

When we arrived it was evident that the air conditioning was not working, we had rented a large room with 2 twin beds and 1 full bed. We were offered a small 2 twin bed room for the same price we were paying for the large room, Everyday the management promised the air conditioning would be fixed. It was never fixed. The hotel didn't offer to reduce out room rate. We suffered from sleep deprivation, I was warned to be careful at the ATM machines and about the pick pockets, but not about the hotels that rip you off. It was truly the worst hotel experience of my life.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 50-64
  • Member since May 28, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Marcello Mancusi, deirettore pubbliche relazioni
(Management representative)
Jun 2, 2009
Dear Madam,
We understand you are Dallas lady room mate.She stayed with us 3 previuos times and all previous stays were exceptional.
We are sorry to hear that your stay has been disappointing.

We have looked into the problem to understand what has happened during your stay.

Being a repeated guest, we have upgraded you in our junior suite 201 even tough the reservation was an Executive room.

Unfortunately the air conditioning was out of order during your stay and we had to replace the air-conditioning unit with a new one.

Our receptionist has offered you another junior suite the 101 with a Jacuzzi bathtub (the 201 has only a bathtub) on the first floor, however you have refused to move in as the room was slightly smaller.

Concerning the noise coming from the nearby street, unfortunately we are located in the historical center just few steps away from the Trevi fountain and we can’t be responsible for street activities during the night in Rome.

At the time of your stay our property which consists of only 45 rooms, was fully booked and we were unable to accommodate you in any other room.

We do apologize for the inconvenience caused, and as we would like to welcome you back in our property, we will contact you directly through your email address to offer you a sort of compensation.

Yours faithfully,
The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $347 (year-round)
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Hotel Indifference Led to Shortened Vacation-Beware of Rm. #201

White Hotel

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2 of 5 stars
dfwpetlover   2 contributions
dallas,texas
May 27, 2009 | Trip type: Friends getaway

This was my 4th and last stay at Hotel White. Arrived on May 7th to no air conditioning in a room so stiffling hot we could barely breathe, mentioned to front desk and was told since it was Friday our air would be turned on by Monday. They also offered us a different room 1/3 size and same price. We declined. Computer downstairs lobby didn't work 2 of 5 days we were there so looking for different hotel was difficult. We were assigned room #201 which is located on the front side about 15 feet off the street and just above a restaurant with live music until midnight. at 1 am street cleaner makes 3 passes, 3 a.m. garbage pick up, 6 a.m. food delivery. Each and every night. Monday came and went - no air.Tues. no air. Other guests in hotel had air in their rooms. We were to check out on Friday, however, by Wednesday, we were more than ready to leave. Sleep deprived from the noise, we paid $250/ticket to come home 2 days early. Enough was Enough.Wrote letter requesting refund - no response - Just like the problem with air conditioning in room. Seems this hotel is very good about non responding. BEWARE OF ROOM #201 & #101....NIGHTMARE.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 50-64
  • Member since May 27, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Marcello Mancusi, direttore pubbliche relazioni
(Management representative)
Jun 1, 2009
Dear Madam,

We are sorry to hear that your stay has been disappointing.

We thank you for your comments about our property. We understand that you stayed with us more than once as you quoted in your letter “ I stayed 3 previous times and all previous stays were exceptional”

We have looked into the problem to understand what has happened during your stay.

Being a repeated guest, we have upgraded you in our junior suite 201 even tough the reservation was an Executive room.

Unfortunately the air conditioning was out of order during your stay and we had to replace the air-conditioning unit with a new one.

Our receptionist has offered you another junior suite the 101 with a Jacuzzi bathtub (the 201 has only a bathtub) on the first floor, however you have refused to move in as the room was slightly smaller.

Concerning the noise coming from the nearby street, unfortunately we are located in the historical center just few steps away from the Trevi fountain and we can’t be responsible for street activities during the night in Rome.

At the time of your stay our property which consists of only 45 rooms, was fully booked and we were unable to accommodate you in any other room.

We do apologize for the inconvenience caused, and as we would like to welcome you back in our property, we will contact you directly through your email address to offer you a sort of compensation.

Yours faithfully,

The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $347 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel in Rome

White Hotel

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4 of 5 stars
Michael1111   6 contributions
Heemskerk, The Netherlands
May 14, 2009 | Trip type: Couples

Just returned from spending 1 week in Rome staying at the Hotel White. This hotel is located right in the centre of the city (close to the Trevi fountain) and is perfectly located for visiting all the main sights. The small street outside is free from traffic, but does get quite busy during the day and early evening with pedestrians walking past, however there is no problem with noise.
It is a very clean hotel, where the personnel are friendly and helpful. Despite it looking typically old from the outside, the rooms are very modern and extremely ‘white’. We were told by the receptionist that all the rooms on the second floor had recently been refurbished and were only finished 2 months ago.
We would definitely return to this hotel the next time we visit Rome and would recommend it to anyone wishing to explore the sights of this fantastic city.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since September 01, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $347 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Rome hotel

White Hotel

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4 of 5 stars
CrazyForVacations   1 contribution
Dallas, TX
May 12, 2009 | Trip type: Couples

My husband and I just returned from Italy and we loved Hotel White. We stayed 3 nights and would recommend it to anyone. It was our most expensive hotel in Italy but for Rome it was reasonable (160 Euros per night I think). Like everyone has mentioned the location can't be beat, very close to the Trevi Fountain, Pantheon, Barbarini metro stop, etc. Compared the many of the hotel breakfasts we've had throughout Europe we thought it was plentiful...a wide variety of pastries, fruit, cheese/meats, yogurt, cereal, etc. All the restuarants we ate dinner at were very close by, great food and reasonably priced. We also grabbed sandwiches from a few of the markets in the area for lunch during the day. Internet access is available for 3 Euros for one hour. The hotel staff speaks English and was helpful. The rooms are small but pretty normal by Europe standards. The room was clean and updated so I can't think of anythign to complain about! I'd recommend to anyone!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since September 04, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $347 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great location!!

White Hotel

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4 of 5 stars
Undine_in_NY   32 contributions
Albany, New York
May 4, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I just stayed a week at the White hotel in Rome and we were very happy with it. The hotel itself is small and modern but the location of the hotel makes up for the tiny rooms.
We walked everywhere in Rome, the city is very walkable and we found the location of the hotel great.
The Trevi fountain was 5 minutes away, the Navoni Piazza 15-20 minutes, the Pantheon about 15 minutes, the colosseum about 25-30 minutes, spanish steps 15 minutes and the Vatikan ca. 25 minutes. GREAT location!
We also liked the fact that the hotel offered a taxi service to the international F. airport, 2 people for 45 Euros, which was cheaper than the shuttle we had from the airport to the hotel.
The staff was very friendly, the breakfast buffet was not huge but efficient (came for an extra price though) and overall, what really thrilled us was the location!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since June 06, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d203133?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $347 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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White Hotel Also Known As

  • White Hotel Rome
  • Hotel White Rome
Address: Via In Arcione 77, 00187 Rome, Italy