We are just back from a 5 day stay at this charming hotel and would say it is much better than the 3star rating. The staff could not have been more friendly and helpful, such as Richard in the bar and Massimo at breakfast. The breakfast buffet and nibbles in the bar at night were excellent. The drinks are very reasonably priced, much cheaper than restaurants and cafes. We were rather apprehensive after reading comments about the area, but at no time did we feel threatened. The location is ideal for Termini station, to where we took the Leonardo Express from the airport. We used the Metro a lot with a Roma pass. The only slight negative was that we had to open the windows at night because the air conditioning had not been switched on for the season. As we had a room facing the street it could be noisy. Although it is a Best Western Hotel, it is family run and there are lots of lovely touches throughout to make your stay special. We would definitely stay here again.