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Best Western Hotel Villafranca: Traveler Reviews


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77% Recommend
3.5 of 5 stars 114 reviews
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Not what it says on the tin BEWARE

Best Western Hotel Villafranca

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2 of 5 stars
yorhirepudding   1 contribution
Yorkshire
Nov 8, 2009 | Trip type: Family

We arrived at the "hotel" mid afternoon, thinking we had walked into the wrong place. However; this turned out to be the reception area. It turned out the hotel was having extensive renovation works done to it. We WERE NOT told anything about this by thomson, the hotel or great best western. The website did not say anything about the lack of a proper reception, no bar and lounge area - which was one of the main reasons why we had chosen the hotel, so that we could relax and put our feet up after hours of walking around rome. We also found out that you had to go and collect a ticket for breakfast and walk half way up the street, i kidd you not, to the breakfast room which was in a small, but i have to say a nicely done out place, understaffed and cramped area. There was often a queue for breakfast and the dishes where the hot food was kept were often empty, due to their very small size. The rooms were nicely furnished but extremely chlostrophobic even for a city hotel. The bed was quite stiff and the air con made a constant irritating noise and was poised in such a position that it had no benefit to cooling the cramped room down. The bathroom was adequate, no bath, but a small shower which gave you no room atall to move around in. You had to step out of the shower in order to rub shampoo into your head, meanwhile the water temperature was temperamental. I was disgusted to find that when i opened the curtains, the shutters and the windows to find that the back of our room looked down onto what resembled a shanty town come barbeque area, with washing hung from old rusty railings. The staff in reception were fairly helpful but lacked the usual italian charm and humour. Overall i was thoroughly disappointed by the hotel. Oh beware the hotel is in a bit of a dodgy area, littered with drunked tramps, one even tried to wander into "reception" and beggers on mass.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group noAns
  • Member since November 08, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €136 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
What, no bar, no restaurant and where is reception ?!!

Best Western Hotel Villafranca

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3 of 5 stars
Granville45   2 contributions
Nottingham UK
Oct 31, 2009 | Trip type: Family

I checked the hotel's website the date before we travelled (25th Oct) to make sure I understood the directions from the the Train station. The website continues to show a nice bar and lounge area and describes a breakfast room.
When we arrived we were sooo disappointed to find that renovation works were being carried out. We had not been informed. consequently, there is no lounge to relax in for a few minutes after a days sightseeing and walking. We had to keep asking for tea and coffee in our room, the cups were not changed daily nor was milk provided unless we kept asking.
Breakfast is in a restaurant across the street. Breakfast is fine but the restaurant often couldn't seat us straight away, it isn't big enough to accommodate everyone at the busiest time which seemed to be about 8.30 a.m. Also, the restaurant is very warm, make sure you go for breakfast in a t-shirt, otherwise you'll be uncomfortably hot.
Rooms were clean although the beds are VERY hard. Hotel would have been nice if all the advertised facilities were available. Needless to say I'm now going tp pursue Best Western for a partial refund.
I've indicated that I would recommend the hotel which I would but only after the renovation works have been completed.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35_49
  • Member since February 29, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €136 (year-round)
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Terrible Service - Would never stay again!

Best Western Hotel Villafranca

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1 of 5 stars
NZ09   5 contributions
New Zealand
Oct 9, 2009 | Trip type: Couples
2
people found this review helpful

We stayed at this hotel twice - once for a stopover and the second time for four nights. We were very unhappy with both experiences. The hotel staff at reception were rude and very unhelpful. The bed for our first night was terrible - it was lumpy and uneven (and very small). The shower heat was uneven (either warm or cold - never hot). We stayed in four other hotels during our Europe holiday and this was by far the worst (in fact the worst hotel I've ever stayed in).

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since February 25, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €136 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great location, great value

Best Western Hotel Villafranca

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5 of 5 stars
WanderingCanadian33   3 contributions
Toronto
Oct 7, 2009 | Trip type: Friends getaway

This hotel in Rome is the best bang for your buck going. If you like to walk it is within a long walking distance of the downtown sites. It is located right off a subway line, 1 block.
It was by far the best value I found for Rome. The rooms were so clean, nice and modern. The breakfast was amazing and there was a really large food selection.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since October 07, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €136 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Unsatisfied

Best Western Hotel Villafranca

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1 of 5 stars
Khalid_Nadeem   29 contributions
Dubai, UAE
Sep 23, 2009 | Trip type: Couples
1
person found this review helpful

I stayed there for 3 nights with my wife and experience was not good. May be because I have been staying in marriotte and other good hotels. But if you get a deal very cheap and you do not bother about the room and tidyness and there is no harm in staying there. We had problem with bath tub and promised by the receptionest many times but no action taken.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since April 19, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €136 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Best Western Hotel Villafranca Also Known As

  • Best Western Villafranca
  • Best Western Rome
  • Rome Best Western
Address: Via Villafranca 9, 00185 Rome, Italy