Having read some of the rather damning reviews about this hotel i went with an open mind, after all not everyone who stays somewhere and has a good time bothers to write a review of a place (me included). I booked a double upgraded room b&b for myself and my mum (we got twin beds which was a relief!) for the weekend just gone and we couldn't have found a better hotel. The room was lovely - clean, tidy, well presented and the bathroom was ideal - plenty of towels, toiletries etc etc. It was really easy to find - just 5 mins walk from the Termini train station and less than 3 mins from the Linea B metro- C pretorio. The check in was fast and efficient - we arrived at the hotel at around 12 midday and check in is meant to be from 2 pm so we were very pleased. The room didn't have tea/coffee facilities but the guest directory stated that this could be organised for free from reception which we did. A very helpful gentleman brought us 2 cups, a kettle, sugar, teabags, milk and coffee on a tray. One early problem which was rectified within minutes was that the safety deposit box didn't work properly. An engineer sorted this immediately. The hotel is in a quiet location - our room, 205, was at the front of the hotel and we weren't woken at all. Buffet style breakfast was more than adequate - served from 7-10am. Plenty of choice both at 7am and after 9am. The breakfast area was light and pleasantly decorated. Check-out was also pleasant and efficient. A quick check of their guest book indicated that most people loved their stay at this hotel. We paid £128 for 2 nights and couldn't have been happier. Yes, there were many cheaper places to stay and more pricey places but having stayed at another Best Western hotel 3 years ago in Milan I thought it would be good - I was not one bit disappointed. This is a great well placed hotel to enjoy Rome.