When we arrived at this hotel we were told they did not have us booked in, we then showd him our booking reference but it was of no benefit at all. The staff was very unhelpful to us, we had to wait there for 5 hours until we were transferred. Eventually we left and went to another one of their Hotels, it was the most dirty and dangerous places i have ever been in. The shower was so small you could barely fit in it, the toilet seat was cracked, The AC didn't work, Our door didn't lock.
Transferred again the next day back to Fiamma, Maids came in once to clean room, I can honestly say i would never stay in any of their hotels again. Very badly run, very unhelpful and rude staff.
They do not have a bar in this Hotel either. We were told it was broke??
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
