We got transferred to this hotel after the hotel we had a reservation to had a plumbing problem. From the beginning the staff was overall cold and unhelpful unless it involved them receiving money. On a warm weekend, the air conditioners for the entire building were turned off but we were not told that until after repeated calls to have someone fix ours. When asking for an extra blanket for our daughter, the hotel manager saw irony in our request and proceeded to talk bad about us in Italian with one of her employees while I standing right next to her. Little did she know I speak enough Italian to understand most conversations. If you're looking for a small room with a staff that is too busy to help their customers, you've come to the right place. (FYI, I'm far from having a negative personality)

This hotel was perfect for our needs. It was close to the subway and within walking distance of other sites.It was not as clean as I prefer but after spending the previous week in Germany with out air conditioning I felt as if I was in heaven once I arrived here. The bed's mattress left a lot to be desired but that was not a deal breaker.I would return to this hotel simply because it really was easy to find and it was so quite and peaceful.The bar never opened not once during the entire trip.My sisters room which was more famly oriented and very different ,it consisted of three twin beds so remember this if you need to book a room with a child included.The staff was very pleasant and always had my key ready when I returned after my daily outings with out me having to provide my name and room number.They were the best part of this trip. The desk clerks on all three shifts spoke english if that is a concern.

Stayed at the Fiamma Hotel from 9th to 12th March 2008. Very welcoming staff at reception. Rooms very clean and comfortable. Good breakfast. Close to bus and train station and the centre of Rome. Just check that they do not have a lot of students staying. Very noisy one night, but a call to reception soon put a stop to the noise.

we have just returned from this hotel,howver we did not book to stay here.we had originally booked into it's sister hotel along the street at the "Siviglia".I did not like the look of this hotel from the outside due to the grafitti daubed on it and chose the tried and trusted "Siviglia".when we arrived at the "Siviglia"we were told that they were fully booked,even though I had made the reservation in August!.The "Fiamma"is definately not as good as the "Siviglia"and was quite shabby.My sister's room was dingy and we would of complained and got moved to another "Leonardi"chain hotel but the location is ideal for the "Termini".The breakfast was average but the staff were quite friendly and helpful.Electric sockets were hanging off the walls but it was clean and comfortable.Definately not as nice as the "Siviglia"but I am annoyed about our booking.If I was returning to Rome I would stay at the "Impero"hotel which is not far from the "Termini"and is on Via Viminale.