We got transferred to this hotel after the hotel we had a reservation to had a plumbing problem. From the beginning the staff was overall cold and unhelpful unless it involved them receiving money. On a warm weekend, the air conditioners for the entire building were turned off but we were not told that until after repeated calls to have someone fix ours. When asking for an extra blanket for our daughter, the hotel manager saw irony in our request and proceeded to talk bad about us in Italian with one of her employees while I standing right next to her. Little did she know I speak enough Italian to understand most conversations. If you're looking for a small room with a staff that is too busy to help their customers, you've come to the right place. (FYI, I'm far from having a negative personality)
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