My boyfriend and I stayed hear for 5 nights in the week before Easter 06. I must say I went with concerns after reading previous reviews but when I arrived I was pleasantly surprised.
The location was good, about a 5 min walk from the main Termini station, and we found it really easily. As stated before the entrance is down a side passage.
The member of staff who was on reception I couldnt fault, he was smartly dressed, v. friendly and spoke good English. He spent several minutes showing us a tourist map and marking on it the routes to the best bus stops for each attraction, and where to find the best coffee, ice cream, pizza etc.
We found our room which to be fair was pretty small, but had a desk, double wardrobe, safe, large mirror, mini bar fridge (which the staff didnt seem to mind us using for our own food and drinks), air con unit and bedside tables. The bathroom was also crampt due to the inclusion of a bidet and a large sink. The bed was not lumpy or hard, we found ours fiarly comfortable, although it did sag a little in the middle but its wasnt too noticeable! We also had a balcony that looked over the patio and the backs of other buildings, this felt safe to leave open when we were asleep and there was no noise from the street.
As stated previously, the decor needed renewing and was quite retro, although the bedroom furnature lookd reasonably new and was showing no sign of wear and tear. Most importantly, the room was SPOTLESS, no layers of dust or stains as previously reported. The sheets and towels were immaculate and changed daily. The cleaners were also thorough, removing items from shelves to clean underneath etc.
Over the course of the week we found the location to be good, close to a number of cafes and restraunts, extremely close to the Termini station to take excursions and 500m from the bus stops into town, infact we walked on the cooler days as it was only 20-30 mins depending on where you went to.
The breakfast was good, served in a cheery CLEAN dining room. It included a selection of cereals, bread, croissants, cheese, ham, hard boliled eggs, juice, tea & rather good coffee. It looked out onto the terrace area that whilst we were there was in the process of beeing tidied, it looked like they were replanting all the tubs for the summer season.
The rest of the staff were incredibly helpful, spending quite alot of time checking the internet for train times and giving directions to restraunts etc.
In summary, this hotel is a bit dated but its clean, friendly and everything works as it should. DO NOT book this hotel if its something special like a wedding anniversary or if you like everything just so. I probably wouldnt adivse this if you have young children.But if like us you are a young couple or group who just wants somewhere clean, and comfortable to shower and sleep in between sightseeing and nights out then this is the place for you!
I dont know what people expect, we booked through the STA and paid about 40 quid per head per night inc. breakfast! You get what you pay for!