We stayed in this hotel for four nights from 22/6/2013 to 26/6/2013. We had chosen this hotel after searching in the Internet. We reached on 22//6/2/2013 at about 3 p.m. The receptionist namely mr frank took about three hours for the check-in, not before I insisted for refund of the deposited amount. While making the booking we were asked to give the credit card details and were assured that the same would not be debited and we could make the payment on our arrival. However the credit was charged.
Then mr frank insisted that I would have to book a separate room for my four year old daughter because as per the Italian law she would not be allowed to stay with her parents. When I flatly refused he insisted that we should make additional payment. And then kept on working on his system on the pretext of talking to the owner and getting details of our booking though we had handed him the booking voucher as well as proof of payment. After waiting for three hours when we lost patience we decided to move to another hotel and asked him to refund the money , first mr frank tried to dissuade us by saying he would make some deduction . Even then we were insisting to return the money and cancel our booking, then mr frank allowed us to check in and very kindly neither did he insist on booking another room nor asked for more payment for the child.
This hotel has no facility like wifi or Internet though the web site claims so. The break fast is awful. The reception staffs except ms alessandra are all ill mannered. We wanted to do the city tour at night and to save time we contacted the reception to do the booking and were told the tariff would be 42 euro for each of us. When we insisted that for the child of four years there had to be some discount ,we were told she would be charged 38 euros and promptly the receptionist guy gave us the receipt and told us to make payment at the tour operator 's office. When we reached at the office we were asked if we were from hotel galileo. We denied and inquired about the tour and were surprised to know that for us the tariff was 42 euro, but the child is free. It is really shocking at such pathetic attitude of this hotel staffs. During the stay we realised the hotel was almost empty though it was peak tourist seaSon.
We had booked galileo hotel for our 2n stay in Florence and were very apprehensive after our miserable stay in rome, but to our surprise the staffs we were extremely helpful and courteous and the rooms were very nice.
- Official Description (provided by the hotel):
- Hotel Galileo has been completely refurbished in modern style. Amongst the hotels in Rome, Hotel Galileo stands out for its strategic position in the immediate vicinity of Stazione Termini train station, bus-stops (piazza Indipendenza) and subway stations A (Termini) and B (Castro Pretorio National Library). The hotel is only fifteen minutes away by foot from piazza della Repubblica and via Nazionale. - we look forward to welcoming you ... more less
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