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Genio Hotel: Traveler Reviews


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66% Recommend
3.0 of 5 stars 119 reviews
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Avoid this Sting!!

Genio Hotel

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1 of 5 stars
Markysharky   2 contributions
Essex UK
Oct 21, 2007 | Trip type: Couples

Beware anyone considering booking this hotel!!!.

Having booked through the hotel's own web site 2 months in advance we arrived only to find a very brusque front desk clerk telling us that they had overbooked and we should make our way to another hotel in the chain that had a room. When I asked to see the manager I was told he 'was not on duty until the evening'. Reluctantly we switched to the other hotel (Argentine) which turned out to be fine, with much more courteous staff. This however was not the point, we chose the Genio afor its location. We insisted the Genio paid for the taxi. If you read through the full set of reviews of the Genio you will find this scenario (scam) has happened a number of times. What made our experience even more frustrating was that the Genio had offered to arrange airport transfers, which we accepted. On arrival the driver was there to meet us and, after a smooth journey, dropped us in good faith at a hotel we had been bounced from yet the hotel did not have the decency to tell us nor the driver in advance.

So if you choose to book the Genio you have no guarantee you will get to stay there...!!

  • Liked — Location
  • Disliked — Rude staff and deliberate overbooking
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 21, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $205 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Struck Gold at the Genio

Genio Hotel

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5 of 5 stars
Happytravelers010   1 contribution
Edinburgh
Oct 18, 2007 | Trip type: Couples
1/1 found this review helpful

We were booked at another hotel in this group - the 3* Daniela, which appeared OK but was in a slightly remote location away from Termini station. On our arrival there at 22.30 we were not best pleased to be told that the hotel was full - but they could transfer us to the 4* Genio at no extra charge. We struck gold in this respect because the Genio is in a fantastic location by the Piazza Navona (we think the nicest Piazza in Rome) - v. central within walking distance of just about everything. The room if slightly on the compact size was decorated and serviced to a high standard. The hotel has a lovely roof terrace with views of the Rome skyline. The front desk staff are efficient, charming and could not have been more helpful. They organised our return airport transfer to Fumincino airport in chauffeur driven Merc for 45 Euro - great deal to avoid mayhem of Termini station in rush hour.
Only slght niggle - coffee served at breakfast wasn't too hot in any sense of the word. But -OVERALL A GREAT STAY & TERRIFIC. 3 DAY BREAK.

Geoff & Marie, Edinburgh, Scotland

  • Liked — location
  • Disliked — coffee
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 18, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $205 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great stay at the Genio

Genio Hotel

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4 of 5 stars
sicily_2007   2 contributions
UK
Oct 8, 2007 | Trip type: Family
2/2 found this review helpful

Just got back from our stay at the Genio and was delighted with the hotel. Location is super, 3 mins walk to the piazza navona and easy walking to the trevi and the pantheon. The staff were great and couldn't do enough to help you find your way across the city. The rooms were tastefully decorated and well furnished. The Roof terrace was clean and tidy with plenty of seats and tables for your morning breakfast ( 3 euro for breakfast on the roof ). The Breakfast room was a good size, flooded with light and the food was very acceptable. I would definitely recommend the genio and would stay there again myself.

  • Liked — Central to sights and restaurants
  • Disliked — Our room had no view
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Other
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since April 19, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $205 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Overbooked, shuffled, unhappy

Genio Hotel

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2 of 5 stars
tourop   6 contributions
Oklahoma City USA
Oct 7, 2007
1/1 found this review helpful

We had the same experience as "GLADIATOR 163". I made reservations on 30 May '07 for 5 nights 28 Sept- 3 Oct. When we arrived, they were overbooked and my copy of the confirmed e-mail meant nothing. We considered it a definate "bait & switch". They did have room at another of their Leonardi chain hotel, and sent us over there. After 2 nights they got us back into the Genio for the final 3 nights. I chose the Genio based on the location, so I was very unhappy about the Bait & Switch technique! The location is definately great, the hotel is OK but only average, decent breakfast, reasonable service, friendly staff. All-in-all, it's an OK hotel in a very good location.

  • Date of stay September 2007
  • Member since September 07, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $205 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great location, but...

Genio Hotel

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2 of 5 stars
Carlisle54   4 contributions
Ontario
Sep 22, 2007 | Trip type: Couples
0/2 found this review helpful

We stayed at the Hotel Genio for 3 nights. We had initially booked another hotel, but switched to the Genio because of its location near the Piazza Navona. The location was ideal and we walked to all the sites and attractions. The hotel itself was a little tired looking and our room smelled quite musty. It may have been related to a flooding problem from the shower! To their credit, the hotel repaired the shower problem after our first complaint, but the musty odor remained. The front desk staff were quite helpful, although one fellow was rather sullen, so we would wait to ask our questions until someone else came on duty! If you stay, try to get a room that doesn't face the noisy street. Ours did, and the noise and commotion went all night long. Hotel photos show some sort of rooftop garden, but when we were there breakfast was served in a windowless room on the main floor, so I am not sure what the story was there. This was the most expensive hotel of our 2 week trip to Italy and the one we liked the least.

  • Liked — location
  • Disliked — room and common areas
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since September 20, 2007
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d203122?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $205 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Genio Hotel Also Known As

  • Genio Hotel Rome
Address: Via G Zanardelli 28, 00186 Rome, Italy