Even before our 5 night stay the staff at the hotel went the extra mile. The hotel is in a great location on the Via Veneto- which is where we prefer to stay. You are far enough from most of the tourists, but only a short walk from some great attractions. The rooms are comfortable and we were given softer pillows when we requested them. The staff are extremely friendly and helpful- especially Giuseppe and the lovely ladies at reception. We didn't try breakfast or the bar, as we ate and drank nearby.