When i was at the train station in rome ready to go to the airport I phone back to the hotel Planet to see if my battery and battery charger was in the room I was going to run back and get it,
i was told no it was not there.
When i got to the airport I checked in my luggage and it was not there so i phoned back to the Hote Planet and the staff lady who answered the phone said that she was glad the i contacted her because she had found my property and that the nite staff and taken it out of the room and put it away
so she told me to send and email with my home address and my property (battery and battery charger) would be retuned.
WELL all i have had back from them is that it is not there so someone there is a theif or they are just plain liars
I WOULD NOT RECOMEND THIS HOTEL TO ANYONE AS I HAVE FOUND THEM TO BE TOTALLY DISHONEST

Totally agree with all the negative comments about this hotel. I "ditto" everything that has been said. The shower in our room was nothing but a trickle and very luke warm. Obviously on a budget here! The room was very very noisy even with the window shut. Luckily we only booked for one night. On the website it said you get a full breakfast but there breakfast room is being renovated and under construction! Where they would put a breakfast room i don't know as they only accommodate a very small section of the 5th floor. We were given a breakfast token and we asked where do we go for breakfast. The woman looking down at her newspaper was very vague and gave ambiguous directions. After having tried to following these directions we walked the outside streets for about 30 mins to eventually find the cafe we were meant to go to. Well we were sent to a downstairs room away from the main cafe and given a plastic cup of coffee and a croissant in a napkin! We just stood there and laughed, it couldn't have gotten any worse. We immediately went back to the hotel, picked up our bags and walked a few blocks down the road where we found a gorgeous three star hotel (only one star more than planet) called The Windrose. This hotel is everything the Planet Hotel isn't and they have very helpful staff who smile.

The website and the photos of the Hotel Planet greatly misrepresent the dirty, unsanitary and unwelcoming reality of the establishment.
The structure of the hotel is uncoordinated and inefficient making it necessary for one to travel to the 5th floor of the building to check in then back to the 2nd floor to the rooms. With luggage and no help from the staff this introduction sets the scence for the truely awful experience that staying at the Hotel Planet is.

The official website photos present spacious, fesh and welcoming rooms-in fact they are tiny, overpriced and quite frankly grotty. Upon our arrival to the hotel my boyfriend and I were greeted by insects in our room and our obvious concerns were ignored by staff memebers.
I can only describe the lady that "greeted" us as quite typical of the Hotel Planet's staff- unfriendly, rude, disinterested and of appaling attitude for those in the hospitality business.

In most parts of the world a small glass of juice and a croissant does not constitute as breakfast however that is what is offered here. Also, one should point out breakfast is not in the hotel but in an independent cafe.

WARNING JUST DON'T STAY HERE.

The people who run Hotel Planet and its various sister properties engage in deceptive practices. We paid in advance for three nights and after being shifted from one room already - a shoebox with a filthy bath, broken beds and a lousy view - we were advised that a mistake had been made and the third night was not available anymore, even though we had already paid for it. They were miffed we wanted our money back as only a complacent operator can be. The folks at the Termini hotel desk noted this is not an isolated problem with this bunch as they have been known to give the room to a booking agency who can get a higher rate and those on their own have to fend for themselves. I have been traveling in Italy a wonderful country for more than 20 years and have seen a lot of shady operators but never one so boldly unscrupulous as the Hotel Planet. Don't waste your time or your money.