Staff speak excellent English and are courteous and professional. The room was relatively small for two people (twin room) but clean, and I was disappointed that for a 4-star hotel room service didn't offer food in the evening (except coffee) and there was no tea/ coffee or ironing facilities either, and the on-demand TV/film services didn't work at all during our 3-day stay.
The hotel's about 10 mins walk from Termini station but not central to attractions, but a little walking never killed anyone, though literally around the corner was an adult cinema and a strip bar(!) but we never encountered any "undesirables" in the area, and there's an excellent homely family run restaurant a couple of minutes away.
All taken into consideration, I was a little disappointed with the stay there (for the price, and because it was touted as a 4-star hotel).
There's nothing inherently wrong with the place and addressing the points I mentioned and dropping it to 3 star and knocking 35 euros off per night would be more appropriate in my view.
I'd recommend the hotel, but with above reservations.
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