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Best Western Hotel Universo: Traveler Reviews


Via Principe Amedeo 5B, 00185 Rome, Italy
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Best fare found from Detroit to Rome: $681

Reviews you can trust

75% Recommend
3.5 of 5 stars 199 reviews
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[ Date ] [ Rating ]
Great hotel & staff near Termini train station!

Best Western Hotel Universo

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4 of 5 stars
FoxMor4   3 contributions
North Texas, USA
Oct 22, 2009 | Trip type: Family

Universo is a 3 minute walk from the Termini train staion. The reception staff & porters were very cordial, helpful & spoke excellent English. My husband and my 2 young adult daughters were very comfortable in the nicely appointed rooms (1 king room & a room with 2 twin beds). The rooms & baths were modern, roomy, very comfortable, clean & quiet. There was ample closet space and space for our large suitcases & totes! The baths were very spacious, but had glass enclosed showers only. We all enjoyed the daily breakfast buffet which offered a great selection of both hot and cold breakfast fare, fresh fruits, pastries, etc. There was a large seating capacity, so we never felt cramped at breakfast. The elevator is on the ground floor, so you do not need to climb steps. With prior warnings of Rome's hotels being small, we were absolutely delighted with the size and spaciousness of this hotel!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Member since July 04, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
Oct 27, 2009
Dear Client FoxMor4, first of all we want to thank you for having chosen our Best Western Hotel Universo for your stay in the Eternal City. Thank you for your good comments about our staff and services. Our staff's goal is taking care of our guests and make their holiday "one to remember". Therefore it is flattering to know we have succeeded with our purpose and gave best quality and lodging services to our clientele.
Please accept our gratitude for your review and we hope to be again your choice in Roma.
Yours faithfully
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €192 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Top location, good value

Best Western Hotel Universo

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5 of 5 stars
Trombone34   2 contributions
Toronto
Oct 16, 2009 | Trip type: Couples

I booked this hotel through hotelclub.net, so my price worked out to about $140 US per night. The rooms had modern electronic locks, and bathrooms were in great condition.
Breakfast seemed to be included for everybody, and the quality was satisfactory, with selection quite good.
The location is a 5 minute walk from Termini, and the subway less than that. This means that all tourist attractions are easily accessible.
There are many good restaurants nearby. The best one was recommended by the hotel and is a 3 minute walk. The second good one is just down 1 block from the hotel on the same side; Fulvimari. Avoid restaurant Smeraldo.
Internet is Swisscom, so expensive, but they didn't block Skype, so we phoned home for free.

  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since October 13, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
Oct 27, 2009
Dear Client Trombone34, thank you very very much for the good review on our Best Western Hotel Universo.
We were pleased and flattered to read that our hotel fulfilled your expections in order of location, services and quality. Thanks also for having chosen to share your appreciation with the TripAdvisor community.
We, therefore, are looking forward to have you again as our guest in a next future, in the meantime please accept our
Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €192 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Definitely NOT a **** (Four Star) Hotel

Best Western Hotel Universo

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3 of 5 stars
luluc   4 contributions
Manila , Philippipnes
Oct 16, 2009
1
person found this review helpful

Stayed in this hotel for 5 nights (pre-paid and chosen by Tour Operator) - at first glance hotel was decent and very good location near Termini, walking distance to major streets and sites- but upon checking in we were greeted by rude and unhelpful reception desk. Maybe because we were a large tour group?? DO NOT be billeted at the 1st floor-rooms not well maintained - musky rooms and toilet- no individual safes and NO REFRIGERATOR! FOUR STARS THEY SAY?? Reception personnel very biased as polite and helpful with Caucasians but being an Asian they were very impatient and unhelpful. They only "softened up" when our tour leader threatened to report their behaviour to management. The good thing is they agreed to our changing rooms to one that has a refrigerator and we were pleasantly surprised to see a large well lit room but when the outside temperature got cooler without warning they turned off the air conditioning and room became so hot we had to open the windows When we complained they told us "no aircon cos not working - something wrong with airconditioning" - ya right!!! When we reported that our telephone in the room was not working they did not take our word for it until we saw a filipino staff-Raul-who checked and changed it immediately as it was defective.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Age group 50_64
  • Member since July 18, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
Oct 27, 2009
Dear Mr. Luluc, we are very sorry to read that your stay at the Best Western Hotel Universo did not meet your expectations. We thank you for having reported your disappointment and we pray you to accept our sincere apologies. We assure you that our reception staff make absolutely no difference between Caucasian and Asian clientele, for us every guest is important no matter where he comes from and we pay the same attention to all of them in order to make their stay the most comfortable that can be. Regarding the air conditioning, there is an explanation, infact there is a timetable, decided by the Common, which has to be followed strictly and, considering that you have stayed with us in October, it is normal that during that period the air conditioning is meant to be on only few hours a day, as temperatures are no longer high being the fall season.
We also please you to believe that there is no connection between the fact that you belonged to a large tour group and that you have been treated rudly by our receptionists,as you wrote, this is proved by the fact that the same rude reception staff that you have indicated in the comment, has promptly changed your room into "one that has a refrigerator and we were pleasantly surprised to see a large well lit room" .
Our policy is client oriented and our management works hard every day to improve our quality standards, we therefore want to apologize hoping there shall be another chance for us of the Best Western Hotel Universo to have you as our guest and to better serve you.
Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €192 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Very nice and convenient

Best Western Hotel Universo

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4 of 5 stars
kgholtz   10 contributions
New York City, New York
Oct 8, 2009 | Trip type: Couples

We picked this hotel because it was near the train station. We used BW points, so I'm not sure exactly how much the hotel costs. It was very nice, clean, roomy (which you usually do not see in European hotels). The breakfast was very good with a very helpful staff. Our room was ready upon arrival at 10am which was a pleasant surprise.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
Oct 15, 2009
Dear kgholtz, thank you very much for writing your comments here on TripAdvisor therefore deciding to share with this community your experience at the Best Western Hotel Universo which we are very glad to read has been positive.
We are flattered to hear that our services satisfied your expectations and we are looking forward to serve you again in the future which we hope shall be next.
Best regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €192 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Excellent location, staff and service! (Rob UK)

Best Western Hotel Universo

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5 of 5 stars
harmey101   1 contribution
Bournemouth
Oct 7, 2009 | Trip type: Couples

I've just returned from staying at the Universo Hotel with my girlfriend, and felt I should post an honest review. Location excellent, 20 mins max from colleseum, 30 mins trevi fountain, in fact very close to all tourist sites, most of all 5 min walk from the train station (Termini stazione) where all buses lead to! In fact only took one bus and that was to the Vactican (but walked back) Hotel: Very clean and comfortable, worthy of it's star rating, staff were excellent, no need to buy a map just ask the staff they give you one and mark where to go and how to get there! Bar very nice and only 3 Euros for a beer (elsewhere varies from 5-10 euros) Breakfast was good with plenty of choice, and of excellent quality. The best thing about this hotel was the staff without a doubt, they really couldn't do enough for you.
The room was very modern,immaculate and had an excellent shower, well needed after walking round all day. Air con worked fine (leave at low speed for less noise)
Down side of the stay... getting the hang of the pedestrian crossings and of course coming home!
I'm not normally one to write reviews but definetly beleive this hotel is worth a stay in. (and worth the cost) dont miss out.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since October 07, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Management response from Direzione_Universo, The Management
(Management representative)
Oct 8, 2009
Dear harmey101 it was a pleasure for us to have you in our Best Western Hotel Universo and it is flattering to read that our hotel met your expectations either in terms of quality than for its location.
Thank you very much also for recommending the Best Western Hotel Universo to all the TripAdvisor community.
We are looking forward to have the chance to serve you again very soon,
Yours Faithfully.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €192 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Best Western Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy