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Best Western Hotel Universo: Traveler Reviews


Via Principe Amedeo 5B, 00185 Rome, Italy
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Reviews you can trust

74% Recommend
3.5 of 5 stars 192 reviews
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[ Date ] [ Rating ]
Relax in the center of the city, 2mn walk from Termini

Best Western Hotel Universo

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5 of 5 stars
troch   3 contributions
Paris
Jun 30, 2009 | Trip type: Business, Solo travel

I've been a few times at the Universo this last 6 months for business. Before to find Universo, I have tried some other hotels around Termini but I've never found a so good place. Staff is professionnal, Rooms are large, bathrooms are delightfull, very clean, very well equiped, beds are very cumfortable, breakfast is served in the room at the same price than in the breakfast area (this is rare and need to be pointed out), and, cherry on the cake, even if you are working during the day, you can enjoy sauna and turkish baths and fitness center as it's open from 7AM to 9PM.
Even if you are in the crowded center of the city, when you close the windows it's very quiet and fresh with or without Conditionned Air.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since June 30, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
Jul 7, 2009
Dear Mr. troch, first of all we would like to thank you for having chosen the Best Western Hotel Universo for your roman stay. It was a real pleasure reading that our services satisfied your expectations at the best. Thank you for sharing your experience here on TripAdvisor. Comments like the one you have wrote are important for us in order to continue to improve all our standards better and better.
We hope to have the chance to serve you again and soon at the Best Western Hotel Universo and in the meantime we remain,
Yours faithfully
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $217 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
very satisfied

Best Western Hotel Universo

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4 of 5 stars
smc83   4 contributions
Puerto Rico
Jun 25, 2009 | Trip type: Family

I had read in a website that it was - "2 Minutes from the Termini Stazione" - So I have to clarify that this is if you get the right end!!! The Train Station is huuuuge and we got off the very other end and it was a 20 minute walk, but after walking with our suitcases through the street we soon realized that if you leave the station through the "other" end it definitely is 2 minutes!!
The rooms seem to have been recently renovated and very nicely - very modern and beautiful in my opinion. Not the "Baroque" or classical style you might find all through Italy. The bathroom was amazing and the shower fabulous - granite floor and walls etc...
The staff was extremely helpful and the breakfast which is include has everythig to leave you full for a long while. The location is close to most of the historical sites in Rome, except for the Vatican which is farther away, but you have the Metro and the Main Train Station were you can find most car rentals.
We just stayed one night since were going to Tuscany but would definitely stay there again.
One last thing..Since we were only there for 1 night. we had a room for 4 (2 teens 17 and 18) and it was very conformable.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since May 28, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
Jun 30, 2009
Dear smc83, many thanks for your good comment about our Hotel. We are content you and your family enjoyed the stay at the Best Western Hotel Universo. Thank you also for having reported in the review your satisfation about the accomodation received, infact our rooms have all been recently renovated and that's in order to reach higher quality and service standards. Unfortunately you had a short stay but it shall be a pleasure to have you again with us so we are looking forward to see you soon and, in the meantime, we remain,
Your faithfully
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Call now to book: 1-800-454-6835 from hotels.com
Fully renovated, excellent location

Best Western Hotel Universo

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4 of 5 stars
aybc   8 contributions
ca
Jun 21, 2009 | Trip type: Solo travel

Stay was one week. This is an EXCELLENT hotel for the money. All rooms renovated in a Westin Hotel style. Floor 7 rooms have a private balcony with A+ Rome views. Bathroom was new and marble with tub/shower. Bed was great! Location by Termini Train Station made day travel a breeze. On a nice street with other tourist hotels and resturants. Flat screen TV in rooms with pay movies in English. Main complaint was only 3 free English TV stations and the front desk staff which tended to be a bit snitty.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Age group 50_64
  • Member since June 10, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
Jun 22, 2009
Dear Aybc, we have been delighted to read that you enjoyed your stay at Best Western Hotel Universo. One of our main goals is clients' satisfaction therefore we were more than pleased to acknolewdge that you were happy with your room and with the hotel location. The central position of Best Western Hotel Universo allows our guests to reach every point of interest in Rome. Trains, metro stations and buses are close at hand and that makes everything much easier for our clients.
Thank you for spending your time in reviewing our Hotel, we do hope to have you soon again as our guest, in the meantime we remain,

Yours faithfully
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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spacious room and big tv

Best Western Hotel Universo

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4 of 5 stars
audmonamikaela   6 contributions
lillestrøm.norway
May 21, 2009 | Trip type: Couples
1/1 found this review helpful

our room was spacious and had a big tv..the hotel is centrally located..10 to 15 minutes walk from the train station..the breakfast was good, many to choose, the staff spoke english, restaurant served sumptous food even though we came there late, there was a gym but we were not able to use it, internet cafes outside and some food shops, mini library in the main hall....negative things were 1. we heard the noise from the hall or from the other room esp. late at night...2. there was a man selling souvenirs in the hall, bit annoying..

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since February 24, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
May 25, 2009
Dear Client,
Thank you so much for reviewing Best Western Hotel Universo here on TripAdvisor. We really appreciate your comments about our hotel and staff. We are glad you benefited from our convenient location and were able to enjoy and get around Rome easily.
We are pleased to read that you liked your assigned room and the tv. Our main goal is to make our guests feel welcome and comfortable during their stay with us,
We realize our guests come to us from all over the world and that is why it is important to us to offer such a wide variety of food and beverages that we are happy you have enjoyed so much.
We hope you shall come soon to visit us again and thank you for having chosen Best Western Hotel Universo.
Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Was an ok hotel- not 4 star quality though

Best Western Hotel Universo

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3 of 5 stars
lOVEMYLUXURY   2 contributions
Co-Louth
May 14, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Stayed here for 2 nights on a business trip. Location is quite good- bvery close to Termini (the main train station) on a nice enough street with other hotels. The staff were generally very nice and helpful other than 1 guy with glasses who worked at night- he was so bloody rude, arrougant and unhelpful. One the first night, the electricity went while i was in the shower- I rang down to reception and he said he's get a porter up- half an hour later, i rang again as no one had come, he told me that the porters were busy and someone would be up in half an hour! I ended up going out with my hair wet, no make up or anything as room was in darkness. The room was very small - not 4 star quality, but clean and done the job, The bed squeaked a ot and everytime I moved it hit off the headboard making a huge bang. Lifts took an waful long time, breakfast was good. The hotel advertises as having Turkish baths- I went down the first night,a nd it wasnt on.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since July 11, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Direzione_Universo, The Management
(Management representative)
May 15, 2009
Dear Sir, first of all we would like to thank you for taking the time to share with us your experience at our hotel. Our clients' reviews are important to improve the quality of our hotel, we are strongly customer oriented and we do not only care about quality but also about the professionalism of our staff and the helpfulness they have towards all our clients. Therefore we thank you for pointing out the disservice you have suffered by our clerk, we grant you that your comment shall be taken in great consideration. Please accept our sincere apologies. After all we are pleased to read that you have been satisfied by the cleaness of the room.
We hope there will be another chance in the future to better serve you, in the meantime we remain
Yours sincerely
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $217 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Best Western Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy