We stayed at Universo six nights at Christmas time in twin room, and we did like it a lot. The staff was very polite and helpful.

Room was clean and nice looking with relatively new interior, yet a bit small. Bathroom was spacious and beautiful. The double bed was about average. Working A/C and openable window.

Breakfast was OK, but without vegetables (lettice, tomato, cucumber etc.).

Location was good enough: good connectios with any means of transport.

Negative point was the door lacking any sound isolation - but there was very little noise in the corridor, and no traffic noise at all. Internet connection was good, but expensive - as in anywhere in Rome.

My husband and I stayed at the Hotel Universo in November 2007. We had a pleasant experience at this hotel. It is located very close to the Termini which makes all of Rome very accessible using both the bus and the metro.

We arrived early in the morning after a terrible overnight train ride (as a result of the train strikes that were going on in France at that time, we were coming in from Paris), but were efficiently booked in and the staff actually checked us in a little earlier than the usual check in time.

We had read review that the staff were rude at this hotel, but we saw no such thing. I wouldn't say they were friendly, but they were efficient enough.

We were happy with our room. The room was spacious, as well as the bathroom. The breakfast buffet was decent, nothing spectacular.

There is an internet cafe/money exchange place right opposite the hotel. Also if you walk out of the hotel doors, turn left, and turn another left and walk down about half a kilometer, you will find a department store. A tip, shop around for a good exchange rate for dollars if you are travelling from the USA, as we found different rates at different places. The worst place for money exchange are the touristy areas where they literally fleece you!!!

the hotel is ideally located, 5 minutes from the trainstation. the rooms are equipped very beautiful and modern. Breakfast was ok. the staff is helpful - we could easily switch the room (air conditioning didn't always work). finally, i would go again.

We had to wait for abaut 40 minutes for the room, because they culdn't fine our resevation, which was made 3 months in advance. The room was too small and to close to the elevator that had a terrible sound. Things disappear from the room and no body take any responsibillity.